Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Crisis Services Coordinator program today!

The Crisis Services Coordinator

Summary of role of team:

• Completes face-to-face assessment of clients experiencing a behavioral health (psychiatric) emergency to determine level of service needed.
• Facilitates referral-related activities to link clients with needed services.
• Follows-up on client to ensure treatment is being rendered.
• Provides supervision to all staff working in CSU.

Summary of position:

• Responsible for administrative tasks including reports, scheduling, and training.
• Services Coordinator will provide supervision to designated employees.
• Clinical responsibilities include on-call and clinical direction while on site.
• In addition to supervisory responsibilities, Services Coordinator will meet with clients and treatment team as clinically indicated.
• Facilitate referral-related activities to link clients with needed services.
• Follow-up on clinical directives to ensure client treatment is being rendered.
• Complete assessments at main site and in the community setting as needed.
• This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.
• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• Regular attendance is an essential job function.
• Mandatory to remain awake and alert during shift.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• This position is part of a team and will work closely with other staff members.
• Multiple service deliveries are available such as in-person assessments and telehealth.
• Clinician will ensure 24/7 coverage is provided despite any weather conditions or holidays that may arise.
• This position requires frequent community involvement and professionalism should be maintained at all times while on shift.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Participates as an active member of the crisis team

• Begins and ends workday as scheduled and is accessible by cell phone when in the field.
• Responds appropriately to all flags, emails, and voicemails.
• Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
• Attends and participates in scheduled administrative team meetings.
• Attends daily treatment team meetings.
• Meet with designated employees at least monthly for clinical supervision.
• Completes daily shift reports re: CSU milieu.

2. Completes documentation of client care in compliance with CARF and funder standards.

• Completes all necessary documentation for each client before end of shift.
• Ensures clear documentation re: time of referrals and declines is completed by identified staff.
• Review/Sign all treatment plans completed.
• Review charts for audit compliance. Participate in audits when requested.
• Complete monthly and weekly State reports and quarterly reports (QAQI).
• Completes monthly PM notes related to billing.

3. Responsible for the day-to-day operations for CSU/CE and Walk-In Center.

• Provides direction to clients in crisis.
• Ensures that all clients are seen within two-hour time frame when possible.
• Provides on-call crisis intervention according to established protocol.
• Through Walk-In Center client assessment, determine appropriate level of care and ensure all parties involved of plan are informed.
• Provide education and referral information when clinically appropriate.
• Acts as a liaison with community agencies and families to ensure appropriate care for client.
• Conducts individual/family/significant other therapy with CSU clients as clinically indicated when WIC staff are unavailable.
• Provide direction to front line staff to ensure that clients are seen in a timely manner and according to priority.
• Hire CSU/CE and WIC staff as needed and ensure positions are filled within 2 weeks of becoming vacant.
• Maintain communication with all staff members in order to safely and effectively provide crisis services.
• Complete CAPs/verbal coaching as needed with staff.

COMPENSATION:

• Starting salary for this position is approximately $68,669 /yr based on relevant experience and education.

Schedule:

• 24/7 programming.
• Services Coordinator typically works 5- 8 hour shifts each week.
• Must give at least a six hours' notice if not able to work their scheduled shift (unless a documented emergency arises).
• Services Coordinator will ensure 24/7 coverage is provided despite any weather conditions or holidays that may arise.

Travel:

• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• F endorsement is required.
• F endorsement must be obtained within the first 2 weeks of employment.
• Must be able to provide transportation as needed.

Equipment/Technology:

• Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.
• Telephone and faxing skills.
• Must know how to send and receive e-mails and faxes.
• Must be able to utilize iPad to complete telehealth assessments as needed.

QUALIFICATIONS - Crisis Services Coordinator

Education:

• A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses.
• Licensed or license eligible clinician required.

Experience / Knowledge:

• Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.
• Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders.
• Computer experience is helpful.
• Supervisory experience preferred.
• Experience working in a crisis setting preferred.

Physical:

• Exposure to biological hazards.
• Hearing of normal and soft tones.
• Close eye work.
• Valid driver's license.
• Lifting up to 50 lbs. Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• CPR and First Aid Certification required (training provided).
• Handle with Care Certification requited (training provided).
• Mandatory to remain awake and alert during shift.
• Required to be certified in and adequately implement verbal de-escalation techniques.
• Applicants should be able to exercise sound judgement under pressure.
• Clinical staff may be required to get an F endorsement to transport clients as necessary.

Location:

• Knoxville, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.