Crisis Triage Worker (Telephonic Response Clinician)


At the McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? Community residents are suffering from mental health crisis and need a lifeline- someone to care and help. If you want to be a part of the solution to this pain and suffering, we are currently seeking a qualified and motivated professional for the following position: Telephonic Response Clinician / Community Crisis Liaison for Evenings and Weekends.


Responsible for receiving and triaging Center-wide on-call and appropriately linking client/family/community partner with resources or information.  Acts as a liaison between Center staff and community. Completes scanning and data entry as needed. Mandatory to remain awake and alert during shift. Act as a liaison between client and community partners to ensure that client gains access to identified resources.  Provides crisis intervention to help clients de-escalate from acute crisis symptoms with the intention to divert client to least restrictive level of care.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.


Education/Knowledge A Bachelor's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses.

Experience: Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention. A minimum of one year's experience in working with special populations including individuals with Severe and Persistent Mental Illness and Co-Occurring Disorders. Must have experience in assessment and referral to community resources.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Clinical staff members must possess reliable transportation, a valid driver's license with an F endorsement OR the ability to acquire an F endorsement on driver's license, and transport clients.

Physical: Exposure to biological hazards. Hearing of normal and soft tones as well as close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. First aid and CPR certification are also required and provided through the Center. 


Salary range for this position starts at approximately $15.71 per hour depending on relevant experience and education. Shift differential is additional. Overtime is available! 

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.