Position Details

EmPATH Customer Service and Benefits Specialist

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the EmPATH Customer Service and Benefits Specialist program today!

The EmPATH Customer Service and Benefits Specialist

JOB PURPOSE/SUMMARY

  • This position covers the admissions and front desk. 
  • Direct knowledge of the electronic medical records (AthenHealth) will be required. 
  • Excellent verbal and written communication, presentation and interpersonal skills. 
  • Exemplary organization skills and the ability to multi-task and prioritize work. 
  • Knowledge of patient needs, clinical workflow, and financial standards are must. 
  • Maintaining insurance eligibility information, working with all departments of the organization is required.

TYPICAL WORKING CONDITIONS/EVIRONMENT

  • This position operates in a small office at that front of the building.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Admission Data Entry

  • Ensure that each client is eligible for that services they are receiving prior to time of service.
  • Set up Medical records number for client including that immediate number as well as complete data entry of demographic information without duplication of data.
  • Keep productivity in at least 95%accurate without errors.

2. Patient Eligibility 

  • Check online with state website to ensure they are covered if providing sate or government insurance prior to time of service. 
  • Set up each intake if Centricity and make a file folder with intake packet.
  • Check eligibility from Admission long and fax EmPATH admission long to UM Department by 10:00 each day.

3. Administrative Duties and Expectations

  • EmPATH phone must be answered on or by third ring.
  • Calls will be routed directly to staff instead of staff's voicemail if staff is present in the building.
  • Submits timesheet and other paperwork by due date determined by supervisor.
  • Cleans front desk area by keeping it uncluttered and neat.
  • Meets and greets people in person an on the phone with friendly manner.
  • Performs other duties as assigned by management staff.



 Available Shifts (hours listed below): 

  • This position is a Part-Time position that will work on Saturday & Sunday 7 am until 5 p.m. 20 hours a week – 40 hours a pay period.
  • This position has a Fixed Schedule with specific days and specific hours. Weekends are required with this position. 40 hours a week -80 hours per pay period.
  • This positions schedule is 6 am. until 2:00 p.m. 40 hours a week -80 hours per pay period.
  • This positions schedule is 10 pm. until 6 am 40 hours a week -80 hours per pay period.



Travel:

  • No travel is required for this position.

Equipment/Technology:

  • Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.
  • Computer, copier, scanner, camera, phones and general office equipment.

QUALIFICATIONS - EmPATH Customer Service and Benefits Specialist

Education:

  • High school diploma or equivalent required.
  • Associates Degree in Business Administration preferred.

Experience / Knowledge:

  • Must have at least two (2) years of experience in a Professional Healthcare office environment.
  • Customer service focus and skills required.
  • Must be comfortable with computers and technology.
  • Strong communication skills both written and verbal.
  • Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required

Physical:

  • Strong communication skills both written and verbal
  • Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Location:

  • Knoxville, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.