Homeless Case Manager (Disability Assistance)

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Homeless Case Manager (Disability Assistance)

The Ideal Homeless Case Manager (Disability Assistance) provides outreach to homeless individuals in Knoxville and the Knox County area to identify those in need of outpatient mental health services. Staff members connect individuals to the appropriate mental health services and help those individuals work towards permanent housing options. Staff members assist in obtaining necessary documentation needed for housing such as ID, birth certificate, Social Security cards, proof of income, etc. Staff members will preferably meet with clients on a weekly basis to work towards housing goals. Staff must attend regular community meetings and work closely with other housing agencies in the area.

The SOAR component of this position requires that all SOAR enrollees will receive the same services as PATH clients, as well as additional services directed at obtaining income for clients from SSI/SSDI utilizing the comprehensive SOAR process. This position encourages collaboration among human service agencies to improve access to SSI/SSDI by facilitating strategic planning at the state and local levels. Coordinates efforts to educate other agencies about the SOAR process. Acts as regional coordinator for surrounding counties in East Tennessee. Provides trainings, technical assistance, support, and encouragement to these agencies.

COMPENSATION: Starting salary for this position is approximately $14.47 /hr based on relevant experience and education.

Schedule:  This position has a regular schedule of Monday through Friday 8a.m. until 5p.m. There is no on-call for this position and employee is off on Center designated holidays. In person daily attendance is essential for this position.

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. The PATH program requires case managers to travel within Knox County to work on housing related goals with clients. Through the ITTS program, you may travel between multiple counties (identified as Region 2) to meet with clients. This position requires facilitating clients in your own personal vehicle, which requires an F-endorsement. Staff members are reimbursed for use of their vehicle for this purpose.

Equipment/Technology: This position requires the use of a computer and smart phone. Experience with Microsoft Word, Outlook, and Excel preferred. Proficient writing and typing skills required. Experience attending virtual meetings preferred. Will be trained on use of the Knox Homeless Management Information System, Centricity electronic charting system, and OAT (Online Application Tracking).

QUALIFICATIONS - Homeless Case Manager (Disability Assistance)

Education/License: Must have at least a Bachelor's degree in a social service or a behavioral science field with course work or related experience.

Experience/Knowledge: Two years' experience in the social work field or a behavioral health setting preferred. 


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Lifting up to 50 lbs.
  • Pushing/pulling up to 150 lbs.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking.
  • Physical de-escalation techniques will only be implemented at McNabb Center facilities and not in community settings.
Other Requirements:
  • CPR and First Aid certification required.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

The McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.