Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the PACT Case Manager program today!

The PACT Case Manager

Summary of role of team:

• The Program for Assertive Community Treatment (PACT) is an evidence-based treatment modality designed specifically to serve those with severe and persistent mental illness.
• Clients served by PACT are typically diagnosed with a thought disorder, have a history of psychiatric hospitalization, and are unable to engage with more traditional forms of outpatient care.
• The goals of PACT are to assist individuals in the reduction of mental health symptoms, to function successfully in the community, to live as independently as possible and to reduce hospitalizations and/or incarcerations.
• Goals are tailored to each individual's needs and may be adjusted quickly to respond to changes.
• PACT interventions include ongoing assessment, case management, medication management, advocacy, group therapy and goal-oriented individual therapy services.
• Crisis support is available 24 hours per day, 7 days per week.

Summary of position:

• The PACT Case Manager serves as a member of a multi-disciplinary team by providing case management services to clients.
• Duties include: Referral, linkage, and advocacy services to promote access to resources; Side by side support in the community and during appointments to promote engagement and accurate understanding of information; Ongoing assessment of client functioning to relay information to other members of the clinical team; Crisis intervention and emergency services as needed.
• The PACT Case Manager embraces the key values of case management: empowerment, normalization, rehabilitation, and continuity of care.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• PACT is an outpatient program, and the majority of duties are performed in the community and client homes.
• Services are limited to those that reside in the Knox County catchment area.
• This position does include limited time in the office for team meetings and documentation.
• PACT is a fast-paced program best suited for individuals that are flexible and able to multitask while prioritizing the evolving needs and concerns of individuals served in order to promote the highest quality outcomes.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Participates as an active member of a multi-disciplinary team.

• Begins and ends workday as scheduled and is accessible by phone when working in the field.
• Is on time for and participates appropriately in daily treatment team and weekly treatment planning meetings.
• Provides detailed reports when excused from attending treatment meetings.
• Responds appropriately to all EMR flags, emails, and voicemails within 2 working days.
• Submits to Services Coordinator, or designee, proposed schedule for the following week by the stated deadline.
• Schedules shall include standing appointments, other clinically appropriate appointments (medically related, legal, DHS, Social Security, payee, housing, etc.), and unavailable blocks (break, paperwork, travel time, etc.).
• Follows protocol for assigned changes in schedule.

2. Completes documentation in compliance with CARF and SSOC standards.

• Documents client contact per program standards.
• Completes all documents including, but not limited to, 6-month treatment plans, 3-month treatment plans, assessments, and crisis plans on or before stated deadlines.
• Demonstrates connection between treatment goals and services provided in documentation.

3. Provides primary case management for an assigned group of clients including ongoing assessment, direct clinical treatment, rehabilitation and support services, and medication delivery. Provides case management for all program participants as needed and directed by supervisory staff.

• Schedules and assists clients to clinically necessary appointments in the community.
• Delivers medications to identified clients according to established protocol.
• Educates all clients as needed regarding medications, symptoms, coping strategies, personal growth and development, etc.
• Provides side-by-side support as needed to promote client independence.
• Acts as a liaison between clients and community agencies, resources, families, and natural supports to facilitate treatment.

4. Adheres to defined productivity standards regarding client contact.

• Clients on assigned caseload shall be met with a minimum of twice per week, unless this is deemed clinically inappropriate by supervisory staff.
• Achieves a minimum of 150 contacts per month.
• Failed attempts to engage clients for contact shall be documented.

COMPENSATION: 

• Starting salary for this position is approximately $20.66 /hr based on relevant experience and education.

Schedule:

• Schedule is variable and includes a mix of 8am - 5pm and 11am - 8pm shifts.
• Shifts include a rotation of both weekends and holidays.
• Staff provide on call coverage that may include overnight contact with clients.
• This position includes some flexibility to allow for coverage during staffing shortages.

Travel:

• Mostly limited to Knox County with the rare potential for travel to surrounding counties.
• This position does require the transportation of clients in a personal vehicle.

Equipment/Technology:

• Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.
• This position requires the use of basic technology including a cell phone and computer.

QUALIFICATIONS - PACT Case Manager

Education:

• Bachelor's degree in the field of counseling, psychology, social work, sociology, or other behavioral science field.

Experience / Knowledge:

• At least one year of experience working with the SPMI population preferred.
• Must have the ability to relate positively with and be emotionally supportive of clients with severe and persistent mental illness.

Physical:

• Must have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in and engage with the community while maintaining access to competent and appropriate support services.
• Must have a demonstrated ability to abide by professional/ethical codes of conduct and to establish supportive and respectful relationships with clients.
• Must be able to achieve and maintain CPR and HWC certifications (training provided).
• Must maintain a valid driver's license with an F endorsement, and well as access to a personal vehicle.
• Must be able to see and hear normal tones.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• Possible exposure to biological hazards.

Location:

• Knoxville, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.