Peer Support Center Worker (Family Support Specialist) Sevier


At the McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Family Support Specialist. 


The FSS provides direct caregiver-to-caregiver support. The FSS is a vital resource to assist families and others who are caring for young children/children/youth/transition age youth with emotional, behavioral, and/or co-occurring disorders.  To achieve the resiliency and recovery goals of the child/youth and family, the FSS promotes self-determination, personal responsibility, and the skills, knowledge and confidence to be an effective advocate for his/her child/youth, and inspires a sense of hope that resiliency and recovery are achievable goals.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.


Education/Knowledge: A minimum of high school diploma or General Education Diploma (GED) equivalent is required.  Must be a parent or designated primary caregiver of child/youth with emotional, behavioral, or mental health disorder and experience in navigating child-serving systems.  Self-identify as the primary caregiver of a child or youth with mental, emotional, behavioral or co-occurring disorder who has successfully navigated the child-serving systems to access treatment and resources necessary to build resiliency and foster success in the home, school, and community.  Individual must have the ability to successfully complete training recognized by Tennessee Department of Mental Health and Substance Abuse Services (TDMHSAS) on how to assist other caregivers in fostering resiliency in their child/youth based on the principles of resiliency and recovery within 3 months of employment and be able to acquire their Certification from TDMHSAS within one year of employment. 

This position requires utilizing a personal, dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. This position also requires that the employee has an F Endorsement on his/her Driver License to be available to transport individuals as needed.  Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking. Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings. Additionally, an essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance.

Ability to effectively and ethically coordinate care for children, adults, and/or families.  Ability to present professionally and work within a team format to plan, implement, and evaluate successful interventions. Ability to work within a team format to meet positive goals for adults and/or children and interface with other agencies involved in the ecology of the individual. Must have mental ability to exercise sound judgment under pressure.  Ability to exercise sound judgment and effective decision-making, ability to set and demonstrate appropriate boundaries, ability to be an empathic listener, flexibility, willingness, and adaptability to working with diverse populations.  Must also have the ability to communicate effectively and possess good time management and organizational skills.

Experience: Knowledge of the service area and of resources for children and youth and families.  Knowledge and personal experience with children and youth who have emotional and behavioral disorders.  Knowledge and experience with the juvenile justice, educational, and/or other child-serving systems.  Desire to help and support families, with strong customer service skills..  Commitment to system of care principles, cultural competency and effective team work. Established support system and access to resources. Basic computer and writing skills. Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Physical: Exposure to biological hazards. Hearing of normal and soft tones as well as close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.