Customer Services and Benefits Specialist – Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as Customer Service and Benefits Specialist today!

The Customer Service and Benefits Specialist:

  • Provides daily response to all phone calls directed to Outpatient Services, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication appointments, rescheduling medication appointments, and other related phone calls.
  • Maintain schedule for all clinic staff and prescribers in order to ensure productivity standards are met. 
  • Provide reminder phone calls to all patients 24 hours prior to medication appointments. 
  • Assist staff to meet set productivity standards within compliance of HRMC policy and procedures. 
  • Maintain medical charts, send items to be scanned into Centricity to Medical Records at Children and Youth Center, as well as Adult Center. 
  • Complete all client benefits requirements at intake and overall make the intake process more efficient. 
  • Will manage Intake Log, Magellan Reporting, and Client Compliance. 
  • Will manage co pays with cash and credit cards. 
  • Will keep up with all pay sources to ensure they are current and correctly recorded in EMR. 
  • Will be up to date on CNF forms and send to scanning.

COMPENSATION: Starting salary for this position is approximately $15.20 /hr based on relevant experience and education.


  • Monday - Friday 8am - 5pm


  • N/A


  • Desktop computer, office phone, copier / scanner / fax machine, and other typical office equipment.

QUALIFICATIONS - Customer Service and Benefits Specialist


  • High School diploma or equivalent degree or experience in the area of reception, administrative duties, scheduling responsibilities.

Experience / Knowledge

  • Previous experience working face to face with individuals in an office/clinic setting.


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.


  • Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.