Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Gateway Team Leader today!

The Gateway Team Leader

Job Summary

The Team Leader is responsible for supervision of direct care staff and supervision of clients in the milieu including facilitation of a safe, positive, and therapeutic milieu.

This position is also responsible for administration of the program rules and level system.

The team leader will participate in the on-call rotation, treatment team, and evening client groups.

This position will also develop the monthly staff schedule and lead the monthly staff meetings.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Supervision of Clients

Monitoring

Supervise and monitor clients in a therapeutic manner as evidenced by knowing their location at all times, talking calmly and rationally, and using the point system for behavioral issues.

Responsible for enforcing program rules as evidenced by using the point system

Conduct 15 minutes checks on 3rd shift when clients are asleep.

Arrive on time and ready to go at beginning of shift.

Therapeutic Environment

Coach and assist clients in being successful in meeting program expectations as evidenced by documentation in progress notes and verbal displays in treatment team discussions.

Monitor client's behaviors and participate by giving significant client information and feedback in weekly treatment team meetings.

Utilize active listening techniques as evidence by verbal and nonverbal communication.

2. Paperwork

Responsible for completing all paperwork

Responsible for completing daily shift notes.

Responsible for completing incident reports for incidents on their shift.

Responsible for notifying appropriate individuals asap.

Chart audits

Perform random chart audits of progress notes.

3. Safe Environment

Drug screens/searches

Conduct/assist in searches when clients return from home pass, at time of intake, and any other time there is suspicion on relapse.

Conduct/assist in obtaining drug screens when clients return from home pass, at time of intake, and any other time there is suspicion on relapse.

Therapeutic Holds

Perform and assist staff with therapeutic holds as needed when on shift.

4. Evening Groups

Conduct Groups

Conduct/ assist A&D/mental health groups when on shift.

Developing and maintaining curriculum for evening groups.

5. Housekeeping

Meals/Cleanliness

Prepare/assist in preparing meals as needed on shift.

Assist in maintaining a clean and productive work/living environment.

6. Professionalism

Professional Communication

Verbal communication given in a calm and positive manner 100% of the time as evidenced by tone and demeanor.

Written communication should be clean and professional.

Appearance

Dress comfortably but professionally as an authority figure for the clients

7. Professional Development

Training

Complete all written trainings/test within the timeframes set by center guidelines.

Attend and participate in all center required trainings.

Prepare for and lead staff meetings and or supervisions with Services and program coordinators.

8. Team Building and Management

Provide direct supervision for residential counselors.

Coordinate scheduling and staffing instructions to ensure proper staff ratio and coverage when necessary to support staff.

Complete employee evaluations annually.

Provide appropriate corrective actions as directed by supervisor.

Complete pop-in visits as needed.

Perform individual supervisions with Residential Counselors

Participates in the on-call Rotation- on a weekly basis as scheduled by the Program Coordinator (and includes all holiday scheduling).

Returns emergency calls within 15 minutes of receiving call.

For runaways or hospitalization, contacts DCS and Central Office immediately via provided on-call numbers and voice mail regardless of time of day. Logged on serious incident report. Also notify the program and services coordinator to ensure neighborhood alerts are sent.

Be responsible for covering shifts when staff call out (If you are unable to reach PRN staff, you are responsible for covering)

COMPENSATION:

Starting salary for this position is approximately $17.93 - $21.30/hr based on relevant experience and education.

QUALIFICATIONS - Gateway Team Leader

Education / Knowledge:

A high school diploma or bachelor's degree in social work or a related field and one (1) year of pertinent experience in the human services field with children or in a residential treatment setting.

Volunteer experience and practicum and intern experiences in programs/facilities that work with children and families may be counted as pertinent work experience.

Education / License:

Preferred: working with adolescents and families and one-year residential experience or exposure via internship, understanding of the expectations of DCS/DOE, understanding of and willingness to learn principles of behavior change, child development, alcohol and drug addictions, mental health disorders, family dynamics, de-escalation techniques and natural/logical consequences.

Experience in a management or supervisory role is preferred.

Physical:

Must be capable of assisting in utilizing non-violent methods of crisis intervention including therapeutic holding.

Must have mental ability to exercise sound judgment under pressure.

The necessary skills for this position include the ability to exercise sound judgment and effective decision-making, ability to set and demonstrate appropriate boundaries, ability to be an empathic listener, and flexibility, willingness, and adaptability to working with diverse populations.

Must also have the ability to communicate effectively and possess good time management and organizational skills.

Must be computer literate and have the ability to communicate effectively (both oral and written communication.)

Location:

Blount County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.