Program Coordinator Detention Crisis Response Team- (Knox)

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Program Coordinator Detention Crisis Response Team program today!

The Program Coordinator Detention Crisis Response Team

1. Provide supervision for up to 3 front line Detention Liaisons.

  • Meet with staff on a regular basis to review progress of clients in the program.
  • Assist with challenges to help ensure the best outcomes for clients.
  • Monitor productivity to ensure it's in keeping with program standards and outcomes.
  • Monitor documentation and training requirements for staff. 

2. Provide program oversite.

  • Review all referrals for Crisis Services in Detention as needed.
  • Attend relevant meetings with DCS, Juvenile Courts, Schools and other community stakeholders regarding juvenile justice services to maintain strong partnerships.
  • Obtain and provide data for monthly reports to services coordinator.

3. Provides individual and family counseling interventions based on the need of the family.

  • Counselor will meet with the youth 1x a week or biweekly depending on the need of the client.

4. Administrative Tasks.

  • Program Coordinator will review progress notes from the interventions and case consultation meetings monthly.
  • Program Coordinator will submit monthly reports to services coordinator.
  • Program Coordinator will submit a quarterly report to the services coordinator by the 10th day of the month.

5. Court Responsibilities.

  • All documents included in the client chart must be filed in the appropriate chart ordered that has been established by services coordinator.
  • Attend court to help coordinate coverage, receive referrals, and report to courts on progress of client in the program as needed.
  • Must be on time to court hearing and adhere to the court system dress code.

6. Professional Development.

  • Must complete 40 hours of professional development training per fiscal year.
  • Attend conferences such as TJCSA annually or as available.
  • Attend any other mandatory HRMC training or training that services coordinator deems necessary.


  • Starting salary for this position is approximately $49,519 /yr based on relevant experience and education.


  • Monday - Friday 8am - 5pm


  • Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.

QUALIFICATIONS - Program Coordinator Detention Crisis Response Team


  • Must have a minimum of a Master's Degree in social work or related behavioral field with a minimum of five (5) years of experience in juvenile justice.

Experience / Knowledge:

  • Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, physical and sexual abuse, and suicide. 
  • Must have significant experience in juvenile justice and/or previous experience with supervising others.


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.
  • Must be capable of driving a car and transporting clients in your personal vehicle. 
  • Must be capable of assisting in utilizing non-violent methods of crisis intervention including therapeutic holding. 


Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.