Team Leader (C&Y CTT) - Knox


At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: C&Y CTT Team Leader. 


The C&Y CTT Team Leader will rotate in a 24 hour/7 day a week on-call schedule and provide direct coverage for a minimum of 4 consumers.  The Team Leader provides administrative and clinical supervision for a team of C&Y CTT Case Managers and C&Y IDD Case Managers, and performs all administrative duties required to adhere to the guidelines of the program.  The CTT Team Leader provides information and referral, agency linkage, advocacy, home visits, and follow-up services as defined by the Case Management Service Plan and ensures that each case manager on the team does the same for consumers on their case loads. The Team Leader arranges coverage plans for their team to ensure that each consumer is seen a minimum of 8 face-to-face contacts per month. The Team leader provides crisis intervention and emergency services as needed and is available at all times for back up for the case manager who is on call.  The Team Leader utilizes center wide and community services as needed for client benefit. He/She embraces the key values of case management:  empowerment, normalization, rehabilitation, and continuity of care. Must have mental ability to exercise sound judgment under pressure.  An essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.


Education/Knowledge: A Bachelor's degree in a health related field of counseling, psychology, or social work or must be licensed as a nurse (LPN or RN).  LPNs must have fifteen (15) semester hours of behavioral health and two (2) years of behavioral health care experience.  Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, and education must have fifteen (15) college-level semester hours of coursework in behavioral health and at least two (2) years of work experience in the behavioral health setting working with children. 

Experience: Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual/developmental disabilities.  Two (2) years work experience with SPMI populations preferred.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients. Transporting clients in a personal or Center vehicle is an essential function of this position.

Physical: Outpatient/Community based environment. Hearing of normal and soft tones as well as close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.


Salary range for this position starts at approximately $16.96 per hour depending on relevant experience and education.

The Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.