Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Women's Recovery Case Manager today!

The Women's Recovery Case Manager

JOB PURPOSE/SUMMARY

Summary of role of team:

Functions as a member of a Recovery team within the Center's Adult SUD Treatment and Recovery Services continuum, to plan, implement, and evaluate successful interventions for adult women in recovery.

Summary of position:

Using a social model approach to recovery, the position serves as primary case manager for 14 adult women residing in the Women's Knox County Recovery Home.

The position provides intensive recovery support and interfaces with agencies, on behalf of the client, to coordinate care and increase cooperation between work, community, behavioral, and physical health providers.

This position will provide direct support, advocacy, linkage, and referral services to assist program participants meet their employment, educational, life-skill and other recovery-oriented goals.

Embraces the key values of empowerment, normalization, rehabilitation, and continuity of care.

Facilitates planned recovery-oriented activities and assists participants in developing a network of recovery supports.

Must maintain appropriate chart records and document case management and group meeting notes per agency standards.

Must complete all documentation in a timely manner and according to agency standards.

Must participate in direct supervision with program supervisor and coorindator, as necessary.

Must interface with community agencies and referral sources to coordinate care.

Must provide medication monitoring, therapeutic support and crisis intervention as needed.

Must participate in weekly Recovery team meetings with relevant staff and clients for coordination of care.

Must uphold professional ethical standards and centers policy and procedures as well as CARF standards.

Case manager may be required to work a flex shift based on the needs of the program participants.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

This position operates in the office and community setting.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Quality Care

Provides face-to-face engagement, non-judgmental support and recovery coaching for clients experiencing substance use and/or co-occurring disorders who are seeking treatment and recovery resources.

Assists clients in identifying and resolving personal and environmental obstacles to recovery, such as employment, health, social services, and recovery support.

Offers 1:1 Recovery Coaching utilizing motivational interviewing and other evidenced-based practices.

Plans and facilitates frequent, on-going recovery support groups and pro-social activities for Recovery Home women to practice their recovery skills in a safe, supportive environment.

Assists participants in creating and achieving their Wellness Recovery Action Plan.

Provides case management services in Knox and surrounding counties to include employment placement, support, relapse prevention and linkage to community resources.

Attends community events, outings, etc. with clients when needed to provide support

Assists in establishing and maintaining client schedules to give program participants daily structure for optimum progress.

Monitors daily check-ins by participants to provide structure and accountability.

Facilitates Urine Drug Screens as needed.

Provides transportation services to participants.

Provides direct service delivery for participants: days, nights, weekends, and holidays required

Provides emergency/on-call support and crisis intervention to ensure stability of 24-7 programming.

Conducts follow-up calls for all participants after transition from the Recovery Home.

Participates in staff, community and program meetings.

Responds to all messages, emails, and voicemails within 24 hours.

2. Documentation Requirements

Completes all required clinical documentation within designated timeframes and in accordance with Center Policy and Procedure and funding source guidelines.

Completes client screening tools and enters all client session notes/data into the local/state/federal database/EMR.

Documents all program activities as directed in the format and within the timeframes required.

When needed, assists clinical services team to ensure that all clients have an up to date ROI, care plan, crisis plan, consent to contact after discharge, DLA-20, and updated consents and signature admissions page every 6 months and/or as needed.

Keeps all private and/or confidential information in secure location with a locked file cabinet or in approved locked HRMC bags.

Assists supervisor with data, scores, measurements and other information as appropriate with the goal of outcome reporting, Quality Assurance measurement and stakeholder satisfaction.

3. Team Atmosphere and Professionalism

Interacts professionally with other employees, clients, and community organizations to promote harmonious relationships and attitudes.

Evidences ability to function as a member of a multi-disciplinary team by working cooperatively with others and effectively as a team contributor.

Sets and maintains appropriate boundaries for quality service delivery and healthy self-care.

Maintains healthy two-way communication in person, by telephone and through writing to effectively serve clients.

Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Maintains regular/predictable attendance and is punctual to meetings, client sessions and other Center-related activities.

Attends and participates in supervision, administrative/staff team meetings and weekly multidisciplinary treatment team meetings, without tardiness.

Demonstrates flexibility and accepts additional assignments and/or changes in assignments to meet the needs of the SUD Treatment and Recovery Services division.

Communicates and approaches conflict w/ solution-focused approach seeking a win/win outcome.

Presents in a professional manner and adheres to appropriate boundaries in each setting, acting as a positive representative of the team, agency and community.

Promotes an environment in which the culture and beliefs of the individual are respected.

Adheres to the Center's policies, procedures and Code of Ethics.

Adheres to the following call-out procedure: if an employee is going to be absent, that employee must notify the supervisor via phone or text before 8 am the day of absence. In addition, if an employee has client responsibilities, this coverage will be arranged with the supervisor during the call-in procedure.

COMPENSATION:

Starting salary for this position is approximately $19.54 /hr based on relevant experience and education.

Schedule:

Regular, timely attendance is an essential job function.

Position is classified as full-time, residential, 40 hours per week.

Due to the diversity of job responsibilities in this residential setting, this position requires flexibility in scheduling and worked hours will vary dependent upon the needs of residents.

The majority of worked hours will be scheduled on shifts Monday-Friday between 8am-8pm; at least 1-2 days of evening and/or weekend hours per week will be needed for facilitation of client recovery activities.

Travel:

This position will require utilizing a Center van and a personal dependable vehicle to conduct Center business.

Maintaining a dependable vehicle and a certified driver's license F endorsement' is a condition of employment.

When required to provide transportation in their personal vehicle, staff members are reimbursed for use of their vehicle for this purpose.

Equipment/Technical Competency:

Computer skills/experience and the ability to navigate multiple platforms (TNWITS , EMR, Relias, and Microsoft Office Word/Excel/Outlook) is necessary for timekeeping, training modules, scheduling and use of electronic medical records entry.

Equipment/Technology:

This position does require computer skills and familiarity with Microsoft Office products for timekeeping, scheduling, maintaining the TN Recover App, and documentation in the Center's electronic medical record and the State's database for grants.

QUALIFICATIONS - Women's Recovery Case Manager

Experience / Knowledge:

Must have coursework and/or experience and understanding in the areas of cultural diversity, human development, substance use and associated behavioral health disorders, trauma-informed care, suicide prevention, and crisis intervention.

Strong knowledge of community resources for referral, overdose reversal and motivational interviewing is preferred.

Experience working in a community or residential treatment program and utilizing trauma-informed practices with female clients who have experienced physical, sexual, or emotional abuse is also preferred.

Education / Experience:

Must have a minimum of a bachelor's degree in psychology, social work or related field or a bachelor's degree in another field with previous experience related to the specific duties of the position and the field of substance use treatment.

Lived experience is preferred, but it is not required.

Must possess excellent interpersonal skills and the ability to form meaningful relationships with individuals in or seeking recovery and in working with other professionals (internal and external to McNabb) who serve this population.

Must possess and maintain boundaries appropriate to the setting while adhering to privacy, confidentiality and ethics related to the field.

Physical/Emotional/Social -Skills/Abilities:

Exposure to biological hazards.

Hearing of normal and soft tones.

Lifting up to 50 lbs.

Pushing/pulling up to 150 lbs.

Frequent sitting, standing, walking, bending, stooping, and reaching.

Must maintain up-to-date training required to be certified in, and effectively implement, CPR and Handle with Care (verbal and physical de-escalation techniques) that include a wide range of bodily movements; including but not limited to, grasping, holding another person, running, and walking.

Must possess a valid TN Driver's license, obtain an F endorsement upon hire and be able to utilize personal vehicle in the exercise of Center job duties.

Must also have the ability to communicate effectively (oral and written communication) and possess good time management and organizational skills..

Location:

Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.