Case Manager (Katie Miller Community Specialist) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Katie Miller Community Specialist

The Ideal Community Specialist is responsible for assisting in reviewing referrals made to the program, assessing appropriateness for level of care, and participating in the matching of child's needs to family strengths. They will be partnering with foster parents and other community resources to benefit child's care, health, and safety, providing on-going assistance to parents on behavioral intervention and assist them in developing plans to address target behaviors. They will help ensure the continuation of ongoing therapy visits with child's biological parents and siblings, liaise with court staff to provide written documentation of therapeutic goal progress, provide information for the monthly summaries of child's progress within the placement to team leader, and ensure all case records are maintained in an "up to date" condition on a weekly basis.

COMPENSATION: Effective 8/1/22 Starting salary for this position is approximately $16.86 /hr based on relevant experience and education.

Scheduling:  24 hr. on-call to families Monday-Friday; staff weekend on-call issues with program colleagues, and assisting in re-matching of children to new foster parents if placement disrupts.  Due to the diversity of job responsibilities, this position requires flexibility in scheduling.

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. "F" endorsement is required. Must be able to provide transportation as needed.

Equipment/Technology: This position requires the use of computer skills with an electronic medical record (EMR), and telehealth/televideo services may be offered as part of the service delivery. Staff will be expected to maintain work with a Center cell phone and computer.

QUALIFICATIONS - Community Specialist


  • A bachelor's degree in social work or a related field and one (1) year of pertinent experience in the human services field with children or in a residential treatment setting. 
  • Volunteer experience and practicum and intern experiences in programs/facilities that work with children and families may be counted as pertinent work experience.

 Experience / Knowledge:

  • Experience in developing treatment plans
  • Implementation of treatment plans for children and/or families
  • Maintenance of casework documentation and progress notes
  • Serving as liaison between agency and community partners such as schools, courts, DCS, etc.
  • Therapy and therapeutic support to children regarding educational goals, anger control, grief issues, separation issues, and other personal/family issues
  • Crisis intervention
  • Knowledge and/or training in TF-CBT is preferred.
  • Mental ability to exercise sound judgment under pressure
  • Ability to exercise sound judgment and effective decision-making
  • Ability to set and demonstrate appropriate boundaries, ability to be an empathic listener
  • Flexibility, willingness, and adaptability to working with diverse populations
  • Ability to communicate effectively
  • Possess good time management and organizational skills


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.