Case Manager (Outpatient Co-Occurring)


At the McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Outpatient Co-Occurring Case Manager 

SUMMARY - Outpatient Co-Occurring Case Manager

1)  Service Delivery - Clients will be offered quality care.

a)  Completes screening, orientation, and intakes into programming.

b)  Provides evidence-based therapeutic interventions as appropriate.

c)  Introduce clients to various recovery modalities, including but not limited to the 12-Step model.

d)  Refers clients for and/or coordinates care with medication assisted treatment (MAT) providers when appropriate.

e)  Develops and updates client treatment plan. Uses the plan as a living document to coordinate the delivery of services throughout the clients' participation in the program. Ensures client achieves goals and objectives or modifies plan as appropriate.

f)  Facilitates random drug screens with clients.

2)  Professionalism - Maintains regular contact with referral sources and collaborates as needed regarding client care.

a)  Works closely with community partners and other Center programming to coordinate client care.

b)  Networks with other wraparound services as needed to ensure clients' needs are being met.

c)  Meets with supervisor on a consistent basis to address identified concerns.

d)  Maintains up-to-date resource manual with available resources.

3)  Documentation - Completes all documentation in compliance with Center standards and practices.

a)  Completes clinical documentation in all systems (TNWITS, Centricity, etc.) to ensure compliance with payer source standards.

b)  Maintains clinical and administrative compliance within all Center P&P, federal confidentiality (including 42CFR part 2), and CARF guidelines.

c)  Completes assessments per Center and ASAM standards.

d)  Bases treatment decisions on a clinical framework and effectively establishes and documents medical necessity for the appropriate level of care.

e)  Effectively manages admissions and discharges; makes referrals for clients and/or family members as appropriate.

f)  Demonstrates a comprehensive and integrated service plan; client record clearly communicates the plan.

4)  Teamwork - Works in a multi-disciplinary team to meet the needs of clients and help support team members.

a)  Attends Treatment Team meetings; gives and receives positive feedback with team members.

b)  Demonstrates a consideration and concern for fellow workers and promotes harmonious relationships and attitudes.

c)  Coordinates with referral sources on client's progress as appropriate.

d)  Communicates directly and approaches conflict with a problem-solving, win/win approach.

e)  Demonstrates respect for cultural differences.

5)  Productivity/Administrative/Census Management - Completes administrative tasks in a timely manner.

a)  Provides direct clinical care to clients at a minimum of 70% hours worked.

b)  Meets monthly productivity targets for client contacts.

c)  Completes accurate time sheet prior to deadline each pay period.

d)  Keep up-to-date attendance roster for client contacts and services rendered.

e)  Implements assignments given by supervisor by established deadlines.

f)  Completes additional job duties as assigned.


This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS - Outpatient Co-Occurring Case Manager

Education/Knowledge: Must have a Bachelor's degree in a health-related field of counseling, psychology, social work, criminal justice, addiction, women's studies or a behavioral science field with course work or experience in the areas of cultural diversity, substance abuse, physical and sexual abuse. Knowledge of social casework, human behavior and characteristics of women from diverse backgrounds and experiences, addiction and general knowledge of mental health and co-occurring disorders is essential. Knowledge of 12 step programs, assessment, diagnosis, treatment planning, and aftercare planning is preferred. Knowledge of trauma-informed care/practices is preferred. LADAC or other relevant license or license-eligible with willingness to obtain.

Experience: Experience working 1:1 with adults suffering from substance use and/or co-occurring disorders is preferred. Computer experience and working with electronic medical records is preferred.

Skills: Case Manager must be able exercise sound judgment and effective decision making, ability to set boundaries, aptitude for empathic listening, flexibility, willingness, and adaptability to working with diverse populations. Must have the ability to communicate effectively and possess good time management and organizational skills. Case Manager must be able to work independently and in a team setting, while adhering to federal confidentiality laws and accepted standards and guidelines. Must be able to initiate and maintain clinical relationships and interact appropriately with referral sources and other community partners.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Physical: Ability to work independently within non-structured hours is essential. Exposure to biological hazards. Hearing of normal and soft tones as well as close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

Compensation: Starting salary for this position is approximately $15.78 /hr based on relevant experience and education.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.