Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Floating Customer Service Benefits Specialist today!

The Floating Customer Service Benefits Specialist

JOB PURPOSE/SUMMARY

• This position would only travel to local locations offices covering the admissions, switchboard and courier staff while on vacation, sick leave or FMLA.
• Direct knowledge of the electronic medical records (AthneaHealth) will be required.
• Excellent verbal and written communication, presentation and interpersonal skills.
• Exemplary organization skills and the ability to multi-task and prioritize work.
• Knowledge of patient needs, clinical workflow, and financial standards are must.
• Maintaining insurance eligibility information, working with all departments of the organization is required.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• This position works coverage at all local front desk locations.

1. Admissions

• Backup for Front Desk Program Assistants at Military Services Location, Switchboard & Resource line.

• Schedule and Reschedule clients as needed for Military Services.
  
  
• Work with HIM staff to ensure proper training on release of information policies and work with Compliance Officer on HRMC P&P.
• Sets up medical record number for client including the immediate number as well as complete data entry of demographic information.

2. Forensic

• Manages all Forensic/Adult correction services chart information.
• Create; maintain; and close Forensic/Adult Correction services cases within one business week of receipt.
  
  
• Knowledgeable in chart room procedures and chart storage locations, as evidenced by: being able to contact VRC with requests; locate forensic client records in closed storage files; file using terminal digit system; locate client health information in the electronic health record.
  Provides coverage as requested by supervisor.
  
  
• Processes Forensic court orders within two business days, by completion of required data sheet.
  
  
• Collects and processes all mail for Forensic/Adult Correction services, within three business days.
  
  
• Create and revise all Forensic/Adult correction Services forms within one business week of request.

3. Administrative Duties and Expectations

• Provides back up for switchboard operators and provides back up for other Admission Specialist when needed.
  
  
• Makes sure all CARF standards regarding patient issues are met and all support staff working for this position understands as well as abides by these standards.
  
  
• Attends scheduled meetings without tardiness.
  
  
• Submits timesheet and other paperwork by due date determined by Supervisor.
  
  
• Keeps productivity to at least 95% accurate without errors.
  
  
• Works in a multi-disciplinary team approach to meet the needs of the Center.
• Arrive at work at scheduled time without tardiness.
• Provides assistance as needed for phones.
  
  
• Sort and distribute US/commercial/interoffice mail on daily or as scheduled basis.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

COMPENSATION:

• Starting salary for this position is approximately $16.92/hr based on relevant experience and education.

Schedule:

Hours for this position is 8:00 to 5:00 – 40 hours a week, 80 hours per pay period.

Travel:

• This floating position will travel using own vehicle most the time. 
• They are back up for our Switchboard, Resource Line, & Military Services location.

Equipment/Technical Competency:

• Must be comfortable with computers and technology.

Equipment/Technology:

• Computer, copier, scanner, phones, mail postage machine.

QUALIFICATIONS – Floating Customer Service and Benefits Specialist

Experience / Knowledge:

• Must have at least two (2) years of experience in a Professional Healthcare office environment. 
• Customer service focus and skills required. 
• Must be comfortable with computers and technology.

Education / License:

• High school diploma or equivalent required.
• Associates Degree in Business Administration preferred.

Physical/Emotional/Social - Skills/Abilities:

• Strong communication skills both written and verbal.
• Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.
• Hearing of normal and soft tones.
• Close eye work.
• Extended hours on the phone.
• Valid driver's license.
• Lifting up to 20 lbs.
• Pushing/pulling up to 50 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.