Case Manager (TN MOVE Initiative Care Coordinator)


At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: TN MOVE Initiative Care Coordinator. 


As defined by the Tennessee MOVE initiative scope of services, the Care Coordinator will act as a clinical member of the multi-disciplinary team, providing recovery-focused treatment, rehabilitation, and care coordination for TMI client population. The Care Coordinator will be one who works closely with a small caseload of individuals (15 or less) who qualify to participate in the TMI Program. The Care Coordinator coordinates care; monitors and supports housing stability; ensures benefits acquisition; supports employment when appropriate; and provides support and assistance in maintaining overall health, while meeting basic needs and obligations and engaging in pro-social activities. This position will assess and monitor level of functioning, symptoms and stage of treatment and work with other TMI team members to ensure appropriate treatment planning and interventions over time. This requires a high level of interpersonal and supervisory skills, knowledge of recovery as applies to mental health setting, and high level of organization. Serves as a clinical member of a multi-disciplinary team that provides treatment, rehabilitation, and support for Severe & Persistent Mental Illness (SPMI) client population. A strong commitment to SPMI population with a goal of helping client & family maintain within their environment & community and encourage they learn to access appropriate services is essential for this position. Will provide direct clinical services to individuals, groups, and families to facilitate client/family knowledge in regards to various aspects of mental health care, medication compliance, healthy coping skills, and resources available to support client/family growth & development. Must be able to work flexible hours to meet the needs of the program, especially in regards to 24/7 programming. Will rotate in a 24 hour/7days a week on-call schedule and provide direct coverage Monday through Friday. TMI Care Coordinator will embrace the key values of case management: Empowerment, normalization, rehabilitation, and continuity of care. An essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance. 

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.


Education/Knowledge: Bachelor's Degree in health related field of counseling, psychology, social work, sociology or a behavioral science field with course work or experience in the area of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual and developmental disabilities.

Experience: One year experience preferred. Experience working with Adult Mental health clients is preferred although applicants may have other skills and experiences that could accommodate this position. This person will either possess experience or training in the Recovery-focused services or will acquire such training in the course of employment.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Skills:  TMI Care Coordinator shall have the ability to research and identify appropriate contacts at agencies where population of focus service recipients, who are potential TMI applicants are to be served. Care coordinator must be conversant with relevant providers in community mental health and substance use disorder service agencies, primary health care centers, housing service providers and other agencies that provide services to people living with mental illness or co-occurring mental illness and substance use disorders. The Care coordinator must possess the ability to determine when our own agency and programming are to be leveraged and coordinated to support individuals served by TMI.  The Care Coordinator will need adequate computer skills for reporting to and communicating with the state TMI coordinator and working in the agency EMR. Must have mental ability to exercise sound judgment under pressure. Must have the ability to document in the Electronic medical record using correct grammar, punctuation and spelling.

This position requires the ability to exercise sound judgment under pressure, utilize effective decision-making skills, set and demonstrate appropriate boundaries, be an empathetic listener, have flexibility, effectively balance supervisory role with direct care, communicate effectively, mange time wisely, stay organized, and be willing & adaptable to working with diverse populations.

Physical: Possible exposure to biological hazards. Hearing of normal and soft tones as well as close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. Certified driver status includes: having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. Must be capable of driving your personal vehicle to transport clients as necessary. This position requires utilizing a personal dependable vehicle to conduct Center business.


Salary range for this position starts at approximately $16.83 per hour depending on relevant experience and education.

The Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.