Client Benefits Specialist - Greater Chattanooga Area


At the McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Client Benefits Specialist. 


This position works directly with clients in the process of creating new client medical records, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information for each client for Adult Services. The client benefit specialist insures that accurate demographic and billing information is collected and entered into the clients medical record; is responsible for registering patients; obtaining co-payment and/or cash collections of deductibles and co-pays according to policy and procedure. This position performs quality customer service and support for our clients, Center workforce and other professionals; data entry duties and other general front office tasks such as filing, copying, researching clients insurance and responsibilities.  Must be able to work independently and also in a team environment.


Education/Knowledge: Minimum educational requirement is a high school diploma or equivalent.  Knowledge of healthcare records management and switchboard/receptionist experience preferred.  Must have mental ability to exercise sound judgement and effective decision making under pressure.

Experience: Must have at least (2) years of data entry experience and be comfortable with computers and technology. Strong communication skills both written and verbal; Strong organizational skills with the ability to handle multiple projects and appropriately prioritize tasks are required. Must be Customer Service Oriented and have pleasant phone voice. Work well with patients, visitors, and other personnel, as well as coworkers.

Physical:  Normal/corrected eyesight.  Hearing within normal range. Uses computer, calculator, copier and general office equipment. Lifting up to 50 pounds and ability to remove and place items from all levels of shelving.  Ability to stand and sit for extended periods of time and ability to hear normal voice and ring tones.


Full time annual salary starts at approximately $12.96 per hour depending on relevant experience and education.

The Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

The McNabb Center is an EOE. We conduct background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.