Client Benefits Specialist (Children's Crisis) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Children's Crisis Client Benefits Liaison

The Ideal Client Benefits Liaison covers the admissions and front desk for the ED Crisis Response Team and will be located at McNabb's Merchants Campus. Some onsite work at ETCH may be required, as needed and directed by supervisor. Direct knowledge of electronic medical records (Athena Health) will be required.  Excellent verbal and written communication, presentation and interpersonal skills.  Exemplary organization skills and the ability to multi-task and prioritize work.  Knowledge of patient needs, clinical workflow, and financial standards are must. Maintaining insurance eligibility information, working with all departments of the organization is required. 

COMPENSATION: Starting salary for this position is approximately $14.39 /hr based on relevant experience and education.

Scheduling:  40 hours a week -80 hours per pay period.

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business and maintaining a dependable vehicle and certified driver status is a condition of employment. "F" endorsement is required.

Equipment/Technology: Computer, copier, scanner, camera, phones and general office equipment.

QUALIFICATIONS - Client Benefits Liaison


  • High school diploma or equivalent required.  Associates Degree in Business Administration preferred.

Experience / Knowledge:

  • Must have at least two (2) years of experience in a Professional Healthcare office environment.  
  • Customer service focus and skills required.  
  • Must be comfortable with computers and technology.  
  • Strong communication skills both written and verbal.
  • Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required


  • Minimal exposure to biological hazards..
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.