Client Benefits Specialist (Floating) Hamilton

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

Join the McNabb Center Team as a Floating Client Benefits Specialist today!

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

You have a lot of choices in where you work…make the decision to work where you are valued!

Floating Client Benefits Specialist

The Floating Client Benefits Specialist works directly with clients in the process of registering, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information in addition to:

  • Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts to appropriate location.
  • Monitors front desk and complies with all security procedures.
  • Answers, screens, and directs phone calls to staff; takes messages and schedules/cancels appointments accordingly.
  • Receives mail, documents, packages, and courier deliveries and distributes items.
  • Performs administrative and clerical support tasks.
  • Performs basic filing and record keeping.
  • Performs other duties as needed.

COMPENSATION: Starting salary for this position is approximately $15.04 /hr based on relevant experience and education.

Scheduling:  Required work schedule is Monday through Friday, 8AM-5PM with 1 hour break. If ever irregular work schedule arises; supervisor will notify staff ASAP.

Travel: Travel to other McNabb work sites is required. 

Equipment/Technology: Position requires the use of center computer, center phone and fax machine

QUALIFICATIONS - Floating Client Benefits Specialist

Education: High School Diploma or equivalent.

Experience / Knowledge

  • Prior administrative or clerical experience preferred. 
  • Must have experience working with computers and technology.
  • Highly organized and able to multitask while working in fast paced environment while prioritizing tasks. 
  • Excellent customer service skills. 
  • Excellent time management and communication skills, both written and verbal. 
  • Knowledge of client needs and clinical workflow according to client benefits position. 
  • Maintaining most recent insurance eligibility information. 
  • Willingness to learn and implement policy and procedures. 
  • Able to work well within a team and independently.


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.