Client Engagement Specialist (COVID Hotline)


At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Client Engagement COVID Specialist. 


The Client Engagement COVID Specialist provides 8-5pm response to our toll free line for COVID support.  This position will also answer the centers professional line and assist with scheduling calls when needed.  Direct knowledge of the electronic medical records (Centricity) will be required. Excellent verbal and written communication, presentation and interpersonal skills.  Exemplary organization skills and the ability to multi-task and prioritize work.  Knowledge of clients' needs and clinical workflow are a must.  Maintaining and understanding insurance eligibility information. Working with all departments of the organization is required. 


Education/Knowledge: High school diploma or equivalent required.  Experience in the area of administrative duties, and scheduling preferred.

Experience: Must have at least two (2) years of experience in a professional healthcare office environment.  Customer service orientation skills required.  Must be comfortable with computers and technology. Strong communication skills both written and verbal with positive phone manner; Strong organizational skills with the ability to handle multiple projects and appropriately prioritize tasks are required.

Physical: Normal/corrected eyesight.  Hearing within normal range. Uses computer, calculator, copier and general office equipment. 

COMPENSATION: Salary range for this position starts at approximately $12.70 per hour depending on relevant experience and education.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.