Counselor (Outreach Advocate) Hamblen

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Outreach Advocate

The Ideal Outreach Advocate is responsible for providing direct services to victims of domestic violence. The Hamblen County Outreach Advocate will work with the walk-in clients to provide services such as filing an Order of Protection, housing advocacy, safety planning, and crisis intervention. The Hamblen Outreach Advocate will accompany clients on caseload to Hamblen County Circuit Court bi-weekly for Order of Protection hearings and criminal court as needed. The Outreach Advocate will serve as a support for clients through referrals, advocacy, goal planning, and healthy coping skills co-occurring skills. The Outreach Advocate will work on a treatment team with the DV Services Coordinator to discuss care coordination and needed services. Through goal planning and activities, the Outreach Advocate will ensure the ongoing safety of clients in the community. Coordinates and works closely with the area emergency shelter, housing developments, KCDC/Section 8, DHS, CAC, mental health providers, and other service providers. Participates and assists MPD and HCSO in outreach activities and participation within the community. Interfaces with community agencies and referral sources to coordinate care. Maintains file records and client information in a confidential manner. Upholds the Violence against Women Act (VAWA) confidentiality guidelines. Participates in supervision with the co-occurring Services Coordinator. Oversees that all documentation is completed in a timely manner and upholds center policy and procedures. Embraces key values of advocacy: empowerment, normalization, rehabilitation, and continuity of care.

Compensation: Starting salary for this position is approximately $14.78/hr based on relevant experience and education.

Schedule:  This position is typically 8am-5pm. However, evening hours may occur due to crisis situations, goal completion, or family sessions. Position requires timely in person attendance on daily basis. Hamblen County Outreach Advocate's weekly schedule must be flexible to meet the needs of the client, family, and community.

Travel: Position does require travel. You may be asked to transport clients in your personal vehicle during a crisis situation, court, or to an appointment. An F endorsement is required for this position.  Travel within Lakeway area counties is required.

Equipment/Technical Competency: Daily computer competency required. Must be able to use Word and Excel programming proficiently. Typing and basic computer knowledge is required. Must be able to use a scanner/printer and have professional phone etiquette. 

Duties: Responsible for providing direct services to victims of domestic violence. Professionalism and the ability to work at both an individual level and as a team is required. Duties within the clinic/community change on an ongoing basis so flexibility is essential. 

QUALIFICATIONS - Assistant Director of Sevier County Services

Education:

  • Graduation from an accredited college or university with a Bachelor's Degree in social services or related field with experience in the areas of cultural diversity, human development etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.

Experience / Knowledge:

  • 1-2 years working with adults and/or families preferred. 
  • Experience/knowledge/front line service delivery in domestic violence or other victim services is preferred. 
  • Experience in case management and trauma-informed care is preferred. 
  • Experience in crisis intervention, de-escalation, and counseling is highly preferred. 
  • Supervisor experience is preferred. Survivors of violence and those exposed to domestic violence are encouraged to apply. 
  • Bilingual preferred.

Physical:

  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  •  Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

The McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.