HealthLink Case Manager - Knox Co.


At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Does the idea of working out int he community improving lives directly sound like the job for you? If so, we are currently seeking a qualified and motivated professional for the following position: Healthlink Care Coordinator. 


The Healthlink Care Coordinator serves as the primary care coordinator that provides case coordination using an integrative approach to a pre-determined number of children and/or adults. They function as a member of the treatment team to plan, implement, and evaluate successful interventions for children, adults, and/or families. They will interface with community agencies and referral sources to coordinate care, interface with other agencies involved in the ecology of the individual, and work to increase cooperation and consistency between home, school, and community. They will provide advocacy, linkage, and referral services as need, participate in direct supervision with the program supervisor and RN Coordinator as necessary, and provide contacts with individuals that meet the requirements or the program, participate in treatment team meetings with a RN Care Coordinator. They will also maintain appropriate chart records and complete documentation in a timely manner, provide medication monitoring, provide clients with therapeutic support and crisis intervention when needed, and uphold Center policy and procedures, as well as CARF standards.

The Healthlink Care Coordinator must have the ability to effectively and ethically coordinate care for children, adults, and/or families. They must be able to present professionally and be able to work within a team format to plan, implement, and evaluate successful interventions. This person must be able to work within a team format to meet positive goals for the clients. They must have the mental ability to exercise sound judgment under pressure, the ability to demonstrate effective decision-making skills, the ability to set and then demonstrate appropriate boundaries, the ability to be an empathetic listener, the ability to be flexible, demonstrate willingness, and be adaptable when working with diverse populations. They must also be able to communicate effectively and possess strong time management and organizational skills.  They must embrace the key values of case management: empowerment, normalization, rehabilitation, and continuity of care.


Education/Knowledge: A bachelor's degree in a health-related field of counseling, psychology, or social work. Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, and education must have fifteen (15) college-level semester hours of course work in behavioral health and at least one (1) year of work experience in the behavioral health setting.

Experience: Course work and/or experience in the areas of cultural diversity, human development, etiology and treatment of medical disorders and mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and mental retardation is required. Computer experience is helpful for this position. 

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Healthlink Care Coordinators must possess reliable transportation they can conduct Center business in and already have or obtain a valid F endorsement on driver's license. Maintaining a dependable vehicle and certified driver status is a condition of employment.

Physical: The ability to hear normal and soft tones as well as complete close eye work. The ability to lift up to 50 lbs. There is frequent sitting, standing, walking, bending, stooping, and reaching in this position. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings.


Salary range for this position starts at approximately $15.24 per hour depending on relevant experience and education.

The Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.



Knoxville, TN