Master's Level Team Leader (C&Y Clinic) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: C&Y Clinic Team Leader

The Ideal C&Y Clinic Team Leader's provides daily oversight, response, and supervision to the C&Y outpatient clinic. Job includes but is not limited to, managing a team that handles all phone calls directed to C&Y IST clinic including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication/intake appointments, and other related phone calls.  Maintain schedule(s) for all C&Y IST staff psychiatrists/APNs and intake appointments in order to ensure productivity standards are met. Assist staff to meet set productivity standards within compliance of HRMC policy and procedures. Coordinate schedules and services to provide direct oversight of all daily logistics that effectively manage an outpatient clinic. Coordinates with centralized scheduling team to ensure schedules are full and appointments in the correct slot.  Outpatient clinics include both Knox C&Y and Merchants Campus Clinic (one day weekly). This position will report all clinic productivity to Services Coordinator monthly.

COMPENSATION: Starting salary for this position is approximately $43,024 /hr based on relevant experience and education.

Schedule: This position works 8-5pm Monday-Friday, but may require coming in earlier or staying later based on prescriber work schedules. 

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

Equipment/Technology: This position requires the use of computer skills with an electronic medical record (EMR), and telehealth/televideo services may be offered as part of the service delivery. Skills in Microsoft Excel and Word are required, as well as electronic scheduling capability.

Duties: Oversight of two outpatient mental health clinics, coordination of all provider schedules, and ensuring adequate access to appointment for clients and families. Direct supervision of Children's BSHN programming for all Center served counties.

QUALIFICATIONS - C&Y Clinic Team Leader

Education:

  • Master's degree in Human Services or related field with coursework or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, and physical and sexual abuse. 
  • Demonstrated knowledge and competency in mental health service provision and leadership.

 Experience / Knowledge:

  • Previous experience working face to face with individuals in an office/clinic setting preferred. 
  • One year experience in the social work field or a behavioral health setting preferred. 
  • One year experience in a supervisory capacity preferred, but not required. 

 Physical:

  • Minimal exposure to biological hazards.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

The McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.