Team Leader (Client Experience)

HELP OTHERS, MAKE A DIFFERENCE, SAVE A LIFE.

At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Client Experience Team Leader. 

SUMMARY

The Client Experience Team Leader supervises the centralized scheduling front line staff. Direct knowledge of the electronic medical records (Centricity) will be required. Excellent presentation and interpersonal skills.  Exemplary organization skills and the ability to multi-task and prioritize work.  Must provide back up support for all positions supervising. Maintaining insurance eligibility information, working with all departments of the organization is required.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS

Education/Knowledge: A high school diploma or equivalent is required. An Associate's Degree in Business Administration is preferred.

Experience: Must have at least two (2) years of experience in a Professional Healthcare office environment.  Customer service focus and skills required.  Must be comfortable with computers and technology.  Strong communication skills both written and verbal; Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 

Physical: Hearing of normal and soft tones as well as close eye work. Valid driver's license. Lifting up to 20 lbs. Pushing/pulling up to 50 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching.

COMPENSATION:

The Helen Ross McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.