Case Manager (Children's Crisis CCFT) Knox


The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Children's Crisis Comprehensive Child & Family Treatment Case Manager

SUMMARY - Children's Crisis CCFT Case Manager

The CCFT Case Manager serves as a clinical member of the children's crisis continuum multi-disciplinary team, providing treatment, rehabilitation, and support for SPMI client population. The holder of this position will work within a 24/7 crisis walk-in center to assess, refer, and provide immediate support for acute treatment issues. This person will provide primary case-management for an assigned group of clients, including on-going assessment, rehabilitation and support services.  Position requires services to be delivered in office, home, school, and community settings. Must have a strong commitment to the SPMI population where the goal is to help the client and family maintain within their natural environment, home, school, and community, and to learn to access appropriate support services. This position requires a rotational schedule of on-call assistance both in person and over the phone 24/7, in addition to varying shift hours.

Completes face-to-face assessment of clients experiencing a psychiatric emergency to determine level of service needed.  Facilitates referral-related activities to link clients with needed services.  Follows-up on client to ensure treatment is being rendered.  Assists with assessments at main site and in the community setting. Mandatory to remain awake and alert during shift.

This individual will also be responsible for:

Act as a liaison with community agencies and families to advocate for the rights and preferences of clients and to facilitate the treatment process.

Provides advocacy, linkage, and referral services

Maintains appropriate chart records

Provides mental health assessments, evaluations, and consultative services

Completes all documentation in a timely manner

Participates in treatment team meetings with a psychiatrist

Participates in IEP and other school related meetings as need or as requested by families

Interfaces professionally with other agencies involved in the ecology of the family

Provides therapeutic support and crisis intervention, including on-call crisis services 24/7

Upholds center policy and procedures, SSOC, and CARF standards

Knowledge/education in RE-ED philosophy

Perform other duties as assigned

Services are community based with a strong family component (80% of the contacts are family focused).  The individual will provide direct clinical services to individuals, groups, and families to facilitate:

Family/client knowledge and use of behavioral techniques to manage symptoms not relieved with medication,
Family/client knowledge and understanding of importance of consistent medication compliance in the treatment process,
Family/client personal growth and development,
Family/client skills and abilities to cope with internal/external stressors, and
Family/client access to natural and community social support resources.

Family/client stabilization services

In home family therapy

Specific parenting skills training

Family/client Education

Planned family respite

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS - Children's Crisis CCFT Case Manager

Education/Knowledge: Bachelor's or Master's degree in a health-related field of counseling, psychology, social work, human services or related field. Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, and education must have fifteen (15) college-level semester hours of course work in behavioral health and at least one (1) year of work experience in the behavioral health setting.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. Ability to effectively and ethically counsel children and families.  Ability to present professionally and work within a team format to plan, implement, and evaluate successful interventions.  Ability to effectively run and process groups with children and families.  Ability to work within a team format to meet positive goals for children and interface with other agencies involved in the ecology of the family. Ability to exercise effective decision-making, ability to set and demonstrate appropriate boundaries, ability to be an empathic listener, flexibility, willingness, and adaptability to working with diverse populations.  Must also have the ability to communicate effectively and possess good time management and organizational skills.  Demonstrated ability to abide by professional/ethical code of conduct and to establish supportive and respectful relationships with clients. Clinical staff members must possess reliable transportation, a valid driver's license with an F endorsement OR the ability to acquire an F endorsement on driver's license in order to transport clients as needed. Transporting clients in a personal or Center vehicle is an essential function of this position.

Experience: Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual/developmental disabilities. One year experience preferred. Experience working with children is preferred although applicants may have other skills and experiences that could accommodate this position.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Physical: Exposure to biological hazards. Hearing of normal and soft tones as well as close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

Compensation: Starting salary for this position is approximately $18.08 /hr based on relevant experience and education.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.