Case Manager (ILS) Hamilton

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: ILS Case Manager

The Ideal ILS Case Manager serves as a clinical member of a multi-disciplinary team that provides treatment, rehabilitation, and support for Severe & Persistent Mental Illness (SPMI) client population. A strong commitment to SPMI population with a goal of helping client & family maintain within their environment & community and encourage they learn to access appropriate services is essential for this position. Will provide direct clinical services to individuals, groups, and families to facilitate client/family knowledge in regards to various aspects of mental health care, medication compliance, healthy coping skills, and resources available to support client/family growth & development. Must be able to work flexible hours to meet the needs of the program, especially in regards to 24/7 programming. Will rotate in a 24 hour/7days a week on-call schedule and provide direct coverage Monday through Friday. ILS Case Managers will embrace the key values of case management: Empowerment, normalization, rehabilitation, and continuity of care. This is not a remote position.

Compensation: The starting salary for this position is approximately $15.78 / hr based on relevant experience and education.

Travel: Maintaining a dependable vehicle and certified driver status is a condition of employment. Certified driver status includes having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy. Must be capable of driving your personal vehicle to transport clients and/or conduct Center business as needed.

Equipment/Technology: Proficiency utilizing computers, cell phone, text messaging, and email are all required for this role. The necessary skills for this position include the ability to exercise sound judgment under pressure, utilize effective decision-making skills, set and demonstrate appropriate boundaries, be an empathetic listener, have flexibility, willingness, and adaptability to working with diverse populations, effectively balance supervisory role with direct care, communicate effectively and possess good time management and organizational skills



  • Bachelor's Degree in health related field of counseling, psychology, social work, sociology or a behavioral science field with course work or experience in the area of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual and developmental disabilities; 
  • Fifteen (15) college-level semester hours of coursework in behavioral health, and at least one (1) year of work experience in the behavioral health setting working with adults.

Experience / Knowledge:

  • One year of experience preferred. 
  • Experience working with adults is preferred although applicants may have other skills and experiences that could accommodate this position. 
  • This person will either possess experience or training in the Re-Education Philosophy or will acquire such training in the course of employment.


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  •  Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.