Case Manager (SOAR / Disability Assistance) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as a Homeless Case Manager today!

The Homeless Case Manager (Disability Assistance) will operate with the PATH and SOAR programs:

  • PATH staff members provide outreach to homeless individuals in Knoxville and the Knox County area to identify those in need of outpatient mental health services. Staff members connect individuals to the appropriate mental health services and help those individuals work towards permanent housing options. Staff members assist in obtaining necessary documentation needed for housing such as ID, birth certificate, Social Security cards, proof of income, etc. Staff members will preferably meet with clients on a weekly basis to work towards housing goals. Staff must attend regular community meetings and work closely with other housing agencies in the area.
  • The SOAR component of this position requires that all SOAR enrollees will receive the same services as PATH clients, as well as additional services directed at obtaining income for clients from SSI/SSDI utilizing the comprehensive SOAR process. This position encourages collaboration among human service agencies to improve access to SSI/SSDI by facilitating strategic planning at the state and local levels. Coordinates efforts to educate other agencies about the SOAR process. Acts as regional coordinator for surrounding counties in East Tennessee. Provides trainings, technical assistance, support, and encouragement to these agencies.

COMPENSATION: Starting salary for this position is approximately $15.51 / hr based on relevant experience and education.


  • This position has a regular schedule of Monday through Friday 8a.m. until 5p.m. 
  • There is no on-call for this position and employee is off on Center designated holidays. 
  • In person daily attendance is essential for this position in instances of approved time off.


  • This position requires utilizing a personal dependable vehicle to conduct Center business. 
  • Maintaining a dependable vehicle and certified driver status is a condition of employment. 
  • The PATH program requires case managers to travel within Knox County to work on housing related goals with clients. 
  • Through the ITTS program, you may travel between multiple counties (identified as Region 2) to meet with clients. 
  • This position requires facilitating clients in your own personal vehicle, which requires an F-endorsement. 
  • Staff members are reimbursed for use of their vehicle for this purpose.


  • This position does require basic computer skills for timekeeping and use of electronic medical records. 
  • This position also requires knowledge of Excel for data entry on program spreadsheet. 
  • Specific equipment/technology utilized for the position are a desktop computer, company provided iPhone, Company Mileage App, Relias, Datis, Outlook, Centricity, OAT, and HMIS

QUALIFICATIONS - Homeless Case Manager (Disability Assistance)


  • Must have at least a Bachelor's degree in a social service or a behavioral science field with course work or related experience.

Experience / Knowledge

  • Two years' experience in the social work field or a behavioral health setting preferred.


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.