Client Benefits Specialist (C&Y CSU) - Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Children's Crisis Stabilization Unit (CSU) Client Benefits Specialist

The Ideal Children's CSU Client Benefits Specialist covers the admissions and front desk for the Children's Crisis Continuum.  Direct knowledge of the electronic medical records (Athena Health) will be required.  Excellent verbal and written communication, presentation and interpersonal skills.  Exemplary organization skills and the ability to multi-task and prioritize work.  Knowledge of patient needs, clinical workflow, and financial standards are a must. Maintaining insurance eligibility information, and working with all departments of the organization is required.  This position works Monday - Friday 8:00 am until 5:00 pm, but may be adjusted as needed to meet program needs.

Schedule:  This position holds an 8-5pm Monday-Friday schedule, 40 hours a week -80 hours per pay period. However, shift may be modified as needed to meet the needs of the Children's Crisis Continuum.

Travel: No travel is required for this position.

Equipment/Technology: This position requires the use of computer skills with an electronic medical record (EMR). Other administrative duties include the use of a copier, scanner, camera, phones and general office equipment. Must be comfortable with computers and phones.

QUALIFICATIONS - Children's CSU Client Benefits Specialist


  • High school diploma or equivalent required. 
  • Associates Degree in Business Administration preferred.

Experience / Knowledge:

  • Must have at least two (2) years of experience in a Professional Healthcare office environment.
  • Customer service focus and skills required.
  • Must be comfortable with computers and technology. 
  • Strong communication skills both written and verbal required.
  • Strong organizational skills and the ability to handle multiple projects and appropriately prioritize tasks are required.


  • Minimal exposure to biological hazards.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 

COMPENSATION:  Starting salary for this position is approximately $14.39/hour depending on education and experience.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.