Others, Make a Difference, Save a Life.
you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision
to work where you are valued!
the McNabb Center Team as the Client Engagement Scheduling Specialist program today!
Engagement Scheduling Specialist
- This position provides
daily response to all incoming calls directed to each location and schedules
- Also provides an exceptional
customer service experience on behalf of the center.
- Maintains a professional
demeanor bearing in mind that this position makes both the first and last
impression on every client.
- Assumes responsibility
for correctly entering all required appointment information on established and
new clients into AthenaHealth.
- Upholds and abides
patient confidentiality policies and procedures.
- Directs clients to the
proper facility to assure they receive the assistance needed.
- Maintains schedule for
all staff providers.
- Schedule new patient
appointments and utilizes Centralized Scheduling Resource Guide Book for
- For new patients set up
a medical record number for client benefits and retrieves initial data entry
information from the phone call.
- Notifies supervisory
staff if psychological evaluation is scheduled outside the ten (10) day
- Ensures that all JIT
(Just in Time) scheduling components are met.
- Completes no call, no
show reports on a weekly basis.
- Knowledge of the IAT
software, understanding of how to add referral clients into the IAT
- Responds to emails, all
flags and voicemails within 2 business day.
- Willingly assists in
daily work duties when other schedulers are absent.
- Submits timesheet and
other paperwork by due date determined by Supervisor.
- Keeps productivity to at
least 95% accuracy without errors.
- Attends scheduled
meetings without tardiness.
- Ensures the Center's
vision for handling the specific workflow is met.
salary for this position is approximately $15.20/hr. based on relevant
experience and education.
Schedule: Monday-Friday 8:00am
until 5:00pm. No weekends or overtime required.
- Uses computer and headset
- Copier with scanner.
- Desktop phone and general
- Also must be comfortable with
Windows 13, Excel, and Google Chrome
- Documentation in the electronic medical record.
QUALIFICATIONS - Client
Engagement Scheduling Specialist
- High school diploma or equivalent
- Experience in the area of
administrative duties and scheduling preferred.
Experience / Knowledge:
- Must have at least two (2)
years of experience in a professional healthcare office environment.
- Customer service orientation
- Must be comfortable with
computers, phones and technology.
- Strong communication skills
both written and verbal with positive phone manner;
- Strong organizational skills
with the ability to handle multiple projects and appropriately prioritize tasks
- Hearing within normal range.
- Must have mental health
- Able to work in a structured
- Excellent listening skills
and maintain a positive rapport with clients as well as co-workers.
- Applicants should be able to exercise sound judgement under pressure.
Apply today to work where we care about you as an
employee and where your hard work makes a difference!
Helen Ross McNabb
Center is an Equal Opportunity Employer. The Center provides equal employment
opportunities to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color,
religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. This policy applies
to all terms and conditions of employment.
Helen Ross McNabb Center conducts background
checks, driver's license record, degree verification, and drug screens at hire.
Employment is contingent upon clean drug screen, background check, and driving
record. Additionally, certain programs are subject to TB Screening and/or testing.
Bilingual applicants are encouraged to apply.