Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Cocke Co. Master's Team Leader today!

The Cocke Co. Master's Team Leader

Job Summary

• Responsible for the supervision, training, and overseeing the daily operations of the Disaster Relief Crisis Counseling Program and crisis intervention services as needed.

This job description is not intended to be all inclusive; and employee will also perform other reasonable related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Works in a multi-disciplinary team approach to meet the needs of customers.

• Attends supervision on a weekly basis without tardiness.
• Attends and facilitates staff team meeting on a monthly basis without tardiness.
• Responds to all flags, emails, and voicemails within 2 business days.
• Ensure that all crisis situations are handled in a timely manner, whether in person or on the phone.
• Work with Services Coordinator and Executive Director as a team to insure effective program management.

2. Supervise and manage team to meet program standards.

• Supervise and manage front line staff to ensure standards of quality.
• Perform administrative duties as required by HRMC.
• Fill all vacancies with qualified applicants in a timely manner while effectively managing staff absences.
• Effectively communicate management decisions to front line staff.
• Maintain a healthy work environment by modeling supportiveness, effective communication, and leadership.
• Manage the PRN schedule and ensure required hours are filled, as stipulated by the CCP grant.
• Ensure ESG paperwork is correctly and accurately filled out, and submitted timely by BHSN case manager, while managing the availability of funds.
• Work with Management staff to provide coverage at front desk as needed.
• Schedule intakes, and effectively manage intake schedule to insure intake scheduling timeliness.

3. Lead by example.

• Address all disciplinary issues, to include progressive disciplinary action if needed timely.
• Display superior emotional adjustment and stability as displayed by non-reactive, non-judgmental attitude to crisis.
• Display ability to implement change in a reluctant environment as needed.
• Demonstrate effective delegation as needed.

4. Monitoring of treatment effectiveness and compliance.

• Make certain that all policies are accurate, thoroughly documented and consistently applied.
• Make sound decisions when faced with multifaceted problems.
• Devote appropriate time and effort to the development of professional competence as evidence by attending a minimum of 3 professional trainings annually.
• Achieve optimal levels of desired program goals and outcomes as measured by program productivity standards.

5. Completion of expected productivity as outlined at the beginning of each month.

• Position will be responsible for maintaining an adjusted caseload.
• Ensure documentation and paperwork is up to date and completed by the 5^th of the month.

COMPENSATION:

• Starting salary for this position is approximately $50,205 /yr based on relevant experience and education.

QUALIFICATIONS - Cocke Co. Master's Team Leader

Education / Knowledge:

• A Master's degree in human services or related field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and mental retardation.
• Knowledge of childhood development, family dynamics, mental illness and psychological traits associated with the target population of each program.
• Must possess a valid Tennessee Driver's License.
• All staffing and supervision will abide by Policy and Procedures set forth by the Helen Ross McNabb Center.

Experience:

• Three years of direct experience in a human services or related field preferred.
• Supervisory experience preferred.

Physical:

• Exposure to biological hazards.
• Hearing of normal and soft tones.
• Close eye work.
• Valid driver's license with F endorsement.
• Lifting up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

Location:

• Cocke County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.