Customer Service and Benefits Specialist (Floating) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as a Floating Customer Service and Benefits Specialist today!

The Floating Customer Service and Benefits Specialist will be responsible for:

  • covering the front desk at Knox Children and Youth Center on Mondays and Tuesdays from 8-5, and on Fridays from 8-12 for a total of 20 hours a week. 
  • may also be asked to travel 20 hours per week to all locations covering admissions and switchboard staff while on vacation, sick leave, or FMLA.
  • works directly with clients in the process of registering, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information
  • responsible for obtaining co-payment and/or cash collections of deductibles according to policy and procedure
  • performs quality customer service and support for clients, center workforce and other professionals
  • greets clients and visitors upon arrival at clinic and determines reason for visit
  • other duties as assigned

COMPENSATION: Starting salary for this position is approximately $15.04 /hr based on relevant experience and education.


  • Required work schedule is Monday through Friday, 8AM-5PM with 1 hour break. 
  • If ever irregular work schedule arises; supervisor will notify staff ASAP.


  • Travel between McNabb work sites is required.


  • Position requires the use of center computer, center phone and fax machine.

QUALIFICATIONS - Floating Customer Service and Benefits Specialist


  • High School Diploma or equivalent

Experience / Knowledge

  • Prior administrative or clerical experience preferred. 
  • Must have experience working with computers and technology. 
  • Highly organized and able to multitask while working in fast paced environment while prioritizing tasks. 
  • Excellent customer service skills. 
  • Excellent time management and communication skills, both written and verbal. 
  • Knowledge of client needs and clinical workflow according to client benefits position. 
  • Maintaining most recent insurance eligibility information. 
  • Willingness to learn and implement policy and procedures. 
  • Able to work well within a team and independently.


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.