Help
Others, Make a Difference, Save a Life.
Do
you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision
to work where you are valued!
Join
the McNabb Center Team as a Floating Customer Service and Benefits Specialist today!
The Floating
Customer Service and Benefits Specialist will
be responsible for:
- covering
the front desk at Knox Children and Youth Center on Mondays and Tuesdays from
8-5, and on Fridays from 8-12 for a total of 20 hours a week.
- may also
be asked to travel 20 hours per week to all locations covering admissions and
switchboard staff while on vacation, sick leave, or FMLA.
- works
directly with clients in the process of registering, assessing client's
eligibility for services, and maintaining current insurance eligibility and
payer information
- responsible for obtaining co-payment and/or cash
collections of deductibles according to policy and procedure
- performs quality
customer service and support for clients, center workforce and other
professionals
- greets clients and visitors upon arrival at clinic and determines
reason for visit
- other duties as assigned
COMPENSATION: Starting
salary for this position is approximately $15.04 /hr based on relevant
experience and education.
Schedule:
- Required work schedule is Monday through Friday,
8AM-5PM with 1 hour break.
- If ever irregular work schedule arises; supervisor
will notify staff ASAP.
Travel:
- Travel
between McNabb work sites is required.
Equipment/Technology:
- Position requires the use of center computer, center phone and fax
machine.
QUALIFICATIONS - Floating
Customer Service and Benefits Specialist
Education:
- High School Diploma or equivalent
Experience / Knowledge:
- Prior
administrative or clerical experience preferred.
- Must have experience working
with computers and technology.
- Highly organized and able to multitask while
working in fast paced environment while prioritizing tasks.
- Excellent customer
service skills.
- Excellent time management and communication skills, both
written and verbal.
- Knowledge of client needs and clinical workflow according
to client benefits position.
- Maintaining most recent insurance eligibility
information.
- Willingness to learn and implement policy and procedures.
- Able to
work well within a team and independently.
Physical:
- Minimal
exposure to biological hazards.
- Hearing of normal/soft tones and close eye work.
- Valid driver's license.
- Frequent sitting, standing, walking, bending, stooping, and reaching.
- CPR and First Aid
certification required (training provided).
- Required to be certified in and adequately implement verbal
de-escalation techniques.
- Applicants should be able to exercise sound judgement under pressure.
- Clinical staff may be required to get an F endorsement to transport
clients as necessary.
Apply today to work where we care about you as an
employee and where your hard work makes a difference!
Helen Ross McNabb
Center is an Equal Opportunity Employer. The Center provides equal employment
opportunities to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color,
religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. This policy applies
to all terms and conditions of employment.
Helen Ross McNabb
Center conducts
background checks, driver's license record, degree verification, and drug
screens at hire. Employment is contingent upon clean drug screen, background
check, and driving record. Additionally, certain programs are subject to TB
Screening and/or testing. Bilingual applicants are encouraged to apply.