Customer Service and Benefits Specialist (Tech Center Front Desk) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as a Customer Service and Benefits Specialist / Administration Front Desk today!

The Customer Service and Benefits Specialist is responsible for the following:

Front Desk

  • Open and Close front office at the designated times, insures all coffee pots are off and doors are secure.
  • Identifies caller's needs and route appropriately.
  • Greet and direct visitors, board members, and vendors.
  • Maintaining mail area- add and remove names as needed, stamp mail as needed and distribute to appropriate staff.
  • Prepare courier bags daily for delivering for each location.
  • Working with all departments of the organization as a liaison for information.
  • Remain familiar with emergency codes for Center emergencies and Center evacuations as well as center procedures.
  • Cares for and waters the living wall and all other plants in the front lobby.
 Client Benefits

  • Sets up Medical record number for client including the immediate number as well as complete data entry of demographic information.
  • Receives cash payments from clients, staff and other programs ? writes receipt, maintains cash box.
  • Works to insure confidentiality and privacy policies are fully implemented.
  • Ensures that verifications for client has been entered into practice mgmt. software correctly and timely.
  • Ensures that each client is eligible for the service they are receiving prior to time of service.
  • Assist Client calls with appointment links when needed

Compensation: Starting salary for this position is approximately $14.76 /hr based on relevant experience and education.


  • This position has a work schedule of 8am to 5pm, 40 hours a week, 80 hours per pay period.


  • No travel is required for this position.


  • Basic computer skills are required for time keeping, email, and documentation in an electronic medical record. 
  • Use of computers, copiers, mail postage machine, and phones.

QUALIFICATIONS - Customer Service and Benefits Specialist


  • High school diploma or equivalent required. 
  •  Associates Degree in Business Administration preferred.

Experience / Knowledge

  • Must have at least two (2) years of experience in a Professional Healthcare office environment.  
  • Customer service focus and skills required.  
  • Must be comfortable with computers and technology.  
  • Strong communication skills, both written and verbal. 
  • Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.