Master's Level Program Coordinator (PACT) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day? 
Or help people navigate the tough spots in their life? 
And do it all while working where your hard work is appreciated every day?

Join the McNabb Center Team as the PACT Master's Level Program Coordinator Today! 

You have a lot of choices in where you work…make the decision to work where you are valued!

COMPENSATION  Starting salary for this position is $57,053 per year based on relevant experience and education. If currently licensed with LPC or LMFT, starting salary is $61,710.  LCSW starting salary is $64,038.

SUMMARY - PACT Master's Level Program Coordinator  

What is PACT? The Program for Assertive Community Treatment (PACT) is an evidence based treatment modality designed specifically to serve those with severe and persistent mental illness. Clients served by PACT are typically diagnosed with a thought disorder, have a history of psychiatric hospitalization, and are unable to engage with more traditional forms of outpatient care.

The ideal PACT Master's Level Program Coordinator works closely with the PACT Services Coordinator, PACT Lead RN, and PACT Medical Services Leader to provide administrative and clinical support for effective and efficient service delivery including:

  • Serves as a clinical member of a multi-disciplinary team providing treatment, rehabilitation, and support in the form of individual and group therapy along with case management interventions
  • Coordinates scheduling, documentation of new client intake process, and treatment planning process
  • Conducts assessments of client functioning
  • Provides side-by-side support based on client treatment goals
  • Provides referral, linkage, and advocacy services
  • Conducts home visits and follow up services as defined by the PACT model
  • Provides crisis intervention and emergency services
  • Conducts staff development as needed and supervising non-nursing program staff
  • Assists Services Coordinator to set priorities for service delivery

Schedule:  Schedule is variable and includes a mix of 8am - 5pm and 11am - 8pm shifts. Shifts include a rotation of both weekends and holidays. Staff provide on call coverage that may include overnight contact with clients. This position includes some flexibility to allow for coverage during staffing shortages.

Travel:  Mostly limited to Knox County with the rare potential for travel to surrounding counties. This position does require the transportation of clients in a personal vehicle.

Equipment/Technology: This position requires the use of basic technology including a cell phone and computer.

QUALIFICATIONS - PACT Master's Level Program Coordinator 


  • Master's degree in the field of counseling, psychology, social work, sociology, or other behavioral science field. 
  • Licensure/certification (or eligibility) for professional area is required.

Experience / Knowledge

  • At least one year of practical experience working with the SPMI population preferred. 
  • Supervisory experience preferred. 
  • Must have the ability to relate positively with and be emotionally supportive of clients with severe and persistent mental illness.
  • Ability to exercise sound judgement under pressure.
  • Ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.


  • Minimal exposure to biological hazards; frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones; close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation and escape techniques.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.