Master's Level Services Coordinator (Children's Crisis Services) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Children's Crisis Services Coordinator

The Ideal Children's Crisis Services Coordinator is responsible for overseeing and supervising the daily operations of the Children's CSU. Administrative tasks will include on site coverage, reports, scheduling, and training for the Children's Crisis Stabilization Unit housed at East Tennessee Children's Hospital (ETCH). Services Coordinator will work in conjunction with the larger Children's Crisis Continuum to collaborate on acute services for children and youth in the area. Services Coordinator will provide supervision to designated employees, and work alongside ETCH partnerships to ensure a successful service delivery. Clinical responsibilities include on-call and clinical direction while on site. In addition to supervisory responsibilities, Services Coordinator will meet with clients and treatment team as clinically indicated.  Facilitate referral-related activities to link clients with needed services.  Follow-up on clinical directives to ensure client treatment is being rendered.  Complete assessments at main site and in the community setting as needed.

Schedule:  The Children's Crisis Stabilization Unit (CSU) will operate 24/7, 365 days a year. The holder of this position will be expected to work shifts that meet the needs of the program operation, which may include day, night, weekend, and holiday hours. Regular attendance is an essential job function. Mandatory to remain awake and alert during shift.

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

Equipment/Technology: This position requires the use of computer skills with an electronic medical record (EMR), and telehealth/televideo services may be offered as part of the service delivery.

QUALIFICATIONS - Children's Crisis Services Coordinator

Education: A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses. Preferred Master's level licensed or license eligible clinician.

Experience / Knowledge:

  • Must have coursework and/or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.
  • Experience in working with special populations including individuals with severe and persistent mental illness, Co-occurring Disorders, and Dual Diagnosis is preferred. 
  • Computer experience is helpful. 
  • Experience working in a crisis setting is preferred. 

Physical:

  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Lifting up to 50 lbs.
  • Pushing/pulling up to 150 lbs.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking.
  • Physical de-escalation techniques will only be implemented at McNabb Center facilities and not in community settings.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

COMPENSATION:  Starting salary for this position is approximately $57,932 annually depending on education and experience. 

Shift differential: 5% for 2nd shift; 10% for 3rd shift.

The McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.