Pharmacy Assistant (C&Y IST) Knox


At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Children's Behavioral Health Safety Net Pharmacy Assistant. 


The Children's Behavioral Health Safety Net Pharmacy Assistant is responsible for monitoring and completing the BHSN eligibility applications for all Center sites with children's BHSN. Ensures that all BHSN applications are submitted timely and correctly upon receipt of all required documentation. Acts as a liaison with the Tennessee Department of Mental Health and Substance Abuse Services Eligibility Unit and Behavioral Health Safety Net Department. Fields all requests for BHSN applications and screens clients for eligibility.  Assists outpatient clinics with Pharmacy Assistance Program applications, Prior Authorizations, and Formularies. Investigate and enroll clients who are eligible for Children's Behavioral Health Safety Net services with the State of Tennessee, act as a liaison with local pharmacies and drug company representatives to help obtain medications for clients, organize and maintain the sample cabinet, provide scheduling/rescheduling of appointments for BHSN clients, and be part of a multi-disciplinary team. Management of Just In Time scheduling practices as they relate to BHSN clients. Position will be based out of the Children and Youth Center in Knox County, but will assist all HRMC outpatient clinic sites with children's BHSN. This position will be mobile for other counties with BHSN and will cross train with Children's BHSN Outreach Coordinator.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.


Education/Knowledge: Must have at least a Bachelor's degree in a Human Services related field or licensed/certified Pharmacy Technician. Have a strong working knowledge of psychotropic medications, formularies, and utilization management. Have a working knowledge of mental status evaluations and crisis intervention; familiar with community resources. Must have the ability to prioritize and organize work. Must be able to relate well with clients, staff, and other professionals. Demonstrate effective time management. This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

Experience: One year experience as a Pharmacy Technician or in the social work field, a behavioral health setting preferred. Computer experience required. Experience with the BHSN program preferred.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Physical: Exposure to biological hazards. Hearing of normal and soft tones as well as close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.