Program Assistant - Sevier

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Program Assistant

The Ideal Program Assistant provides daily response to all phone calls directed to Sevier County Outpatient Services, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication appointments, rescheduling medication appointments, and other related phone calls.  Maintain schedule for all Sevier clinic staff and prescribers in order to ensure productivity standards are met.  Provide reminder phone calls to all patients 24 hours prior to medication appointments.  Assist staff to meet set productivity standards within compliance of McNabb policy and procedures. Maintain medical charts, send items to be scanned into the EMR to Medical Records at Children and Youth Center, as well as Adult Center.  Complete all client benefits requirements at intake and overall make the intake process more efficient.  Will manage Intake Log, Magellan Reporting, and Client Compliance.  Will manage co pays with cash and credit cards.  Will keep up with all pay sources to ensure they are current and correctly recorded in CHMC.  Will be up to date on CNF forms and send to scanning.

COMPENSATION: Starting salary for this position is approximately $12.18 /hr based on relevant experience and education.

Scheduling: Monday- Friday 8:00 to 5:00 pm regular schedule. This is not a remote position.

Travel: Maintaining a dependable vehicle and certified driver status is a condition of employment.

Equipment/Technology: Proficiency utilizing computers, cell phone, text messaging, and email are all required for this role.

QUALIFICATIONS - Program Assistant

Education:

  • High School diploma or equivalent degree or experience in the area of reception, administrative duties, scheduling responsibilities.

 Experience / Knowledge:

  • Previous experience working face to face with individuals in an office/clinic setting.

Physical:

  • Minimal exposure to biological hazards.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

The McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.