Program Coordinator (FCC Shelter Supervisor) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Family Crisis Center Shelter Superviosr today!

The Family Crisis Center Shelter Supervisor oversees and supervises day-to-day operations of the Family Crisis Center emergency domestic violence shelter. Duties include but are not limited to:

  • staffing
  • supervision
  • budget management
  • client care
  • compliance with all applicable standards, regulations, contractual requirements  and outcomes required by the Center, funding or oversight agencies
  • provides direct client care as needed and rotates supervisor on-call for after-hour shelter services.
  • completes documentation and monthly/quarterly/annual reporting in accordance with funding requirements
  • provides supervision and case consultation to Advocacy Team Leader and milieu staff.
  • manages 24/7 shelter staff schedule.
  • assists with quality improvement and program updates to ensure implementation of best practices and trauma-informed care.

COMPENSATION: Starting salary for this position is approximately $57,053 /yr based on relevant experience and education.


  • Flexible schedule is required with the expectation of on call for staffing and supervisory issues.


  • This position requires utilizing a personal dependable vehicle to conduct Center business. 
  • Maintaining a dependable vehicle and certified driver status is a condition of employment. 
  • Some travel may be required to attend trainings at other McNabb locations and work sites.


  • Moderate computer skills are required for time keeping, scheduling, email, and running reports utilizing Microsoft Products (Excel and Word).

QUALIFICATIONS - Family Crisis Center Shelter Supervisor


  • Graduation from an accredited college or university with a Master's Degree in Counseling, Marriage and Family Therapy, Psychology, Social Work, Management or other related field of study.  
  • Clinical knowledge necessary to provide clinical services and supervision of staff. 
  • Training or post-graduate study in domestic violence, substance abuse, trauma, child psychopathology, child development, or clinical interventions with youth and families.

Experience / Knowledge

  • Must have course work and or experience in the areas of psychopathology, counseling, theory, cultural diversity, human development, etiology and treatment of alcohol and drug abuse and mental illness. 
  • Minimum of two years of clinical experience with specialized training/course work in trauma and victim services preferred. 
  • Supervisory experience preferred. 


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.