Program Coordinator (PACT) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: PACT Program Coordinator

The ideal PACT Program Coordinator works closely with the PACT Services Coordinator, PACT Lead RN, and PACT Medical Services Leader to provide administrative and clinical support for effective and efficient service delivery including:

  • Provides administrative support by coordinating scheduling, documentation of new client intake process, and treatment planning process
  • Provides clinical support by conducting staff development as needed and supervising non-nursing program staff
  • Assists Services Coordinator to set priorities for service delivery
  • Serves as a clinical member of a multi-disciplinary team providing treatment, rehabilitation, and support in the form of individual and group therapy along with case management interventions
  • Conducts assessments of client functioning
  • Provides side-by-side support based on client treatment goals
  • Provides referral, linkage, and advocacy services
  • Conducts home visits and follow up services as defined by the PACT model
  • Provides crisis intervention and emergency services

COMPENSATION: Starting salary for this position is approximately $48,980 /yr based on relevant experience and education.

Schedule:  Schedule is variable and includes a mix of 8am - 5pm and 11am - 8pm shifts. Shifts include a rotation of both weekends and holidays. Staff provide on call coverage that may include overnight contact with clients. This position includes some flexibility to allow for coverage during staffing shortages.

Travel:  Mostly limited to Knox County with the rare potential for travel to surrounding counties. This position does require the transportation of clients in a personal vehicle.

Equipment/Technology: This position requires the use of basic technology including a cell phone and computer.

QUALIFICATIONS - PACT Program Coordinator


  • Must have a Master's degree in the field of counseling, psychology, social work, sociology, or other behavioral science field. 
  • Licensure/certification (or eligibility) for professional area is required.

Experience / Knowledge

  • At least one year of practical experience working with the SPMI population preferred. 
  • Supervisory experience preferred. 
  • Must have the ability to relate positively with and be emotionally supportive of clients with severe and persistent mental illness.


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.