Program Coordinator (PACT) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Program Coordinator for PACT (Program for Assertive Community Treatment) today!

The PACT Program Coordinator works closely with the PACT Services Coordinator, PACT Lead RN, and PACT Medical Services Leader to provide administrative and clinical support for effective and efficient service delivery.

  • Provides administrative support by coordinating scheduling, documentation of new client intake process, and treatment planning process
  • Provides clinical support by conducting staff development as needed and supervising non-nursing program staff
  • Assists Services Coordinator to set priorities for service delivery
  • Serves as a clinical member of a multi-disciplinary team providing treatment, rehabilitation, and support in the form of individual and group therapy along with case management interventions
  • Conducts assessments of client functioning
  • Provides side-by-side support based on client treatment goals
    Provides referral, linkage, and advocacy services
  • Conducts home visits and follow up services as defined by the PACT model
  • Provides crisis intervention and emergency services

COMPENSATION: Starting salary for this position is approximately $57,053 /yr  based on relevant experience and education.


  • Schedule is variable and includes a mix of 8am-5pm and 11am-8pm shifts. 
  • Shifts include a rotation of both weekends and holidays. 
  • Staff provide on call coverage that may include overnight contact with clients. This position includes some flexibility to allow for coverage during staffing shortages


  • Mostly limited to Knox County with the rare potential for travel to surrounding counties. 
  • This position does require the transportation of clients in a personal vehicle.


  • Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.

QUALIFICATIONS - PACT Program Coordinator


  • Must have a Master's degree in the field of counseling, psychology, social work, sociology, or other behavioral science field. Licensure/certification (or eligibility) for professional area is required.

Experience / Knowledge

  • At least one year of practical experience working with the SPMI population preferred. Supervisory experience preferred. 


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.