Residential Counselor (Family Crisis Center - 24hrs/week) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

Join the McNabb Center Team as Residential Counselor at the Family Crisis Center today!

You have a lot of choices in where you work…make the decision to work where you are valued!

Family Crisis Center Residential Counselor

The Family Crisis Center Residential Counselor is responsible for:

  • maintaining a safe living space for victims of domestic violence while providing guidance and support in an effort to create a Trauma-Informed environment
  • providing supportive counseling and crisis intervention when appropriate to help clients problem-solve and cope through various situations
  • answering the 24-hour crisis hotline, providing crisis intervention and information and referrals
  • providing transportation for clients
  • providing necessary hygiene and household items
  • completing client intakes, discharges, safety planning, and shelter orientations. 

COMPENSATION: Starting salary for this position is approximately $13.80 /hr based on relevant experience and education with shift differential of 5% for 2nd shift and 10% for 3rd shift. 

Schedule: Family Crisis Center is a 24hr, 7 days a week program. Position is 24 hrs per week with benefits and requires evenings (4pm-12pm), nights (12am-8am), weekends, and holidays.  Flexibility in scheduling is required to meet the needs of the clients. 

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. "F" endorsement is required. Must be able to provide transportation as needed.

Equipment/Technology: This position requires the use of computer skills with an electronic medical record (EMR) and e-mail.

QUALIFICATIONS - Family Crisis Center Residential Counselor


  • Must have at least a high school diploma or equivalent.

Experience / Knowledge:

  • One year experience in the social work field or a behavioral health setting. 
  • Knowledge and understanding of domestic violence, crisis, trauma, and mental illness.  
  • Experience working with victims of domestic or sexual violence preferred.


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  •  Hearing of normal / soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.