Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Systems Administrator today!

The Systems Administrator

JOB SUMMARY:

• This hybrid role combines system administration and project management responsibilities. 
• The Project Manager and Systems Administrator will be accountable for the design, configuration, maintenance, and troubleshooting of the organization's IT infrastructure, with a focus on Microsoft 365 and VMware environments. 
• Additionally, the role requires managing IT-related projects, coordinating cross-functional teams, timelines, and ensuring the successful deployment of new systems and upgrades.

SYSTEM ADMINISTRATION DUTIES:

• Responsible for the maintenance, configuration, and reliable operation of Windows and Linux systems, servers, and virtualization.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Administer Microsoft 365, including user management, Exchange Online, SharePoint, and security configurations.
• Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Perform regular backup operations, implement disaster recovery and failover procedures.
• Capacity and storage planning and database performance management.
• Ensure high-level security and efficiency for all systems, ensuring 100% uptime.
• Document all processes and procedures in the IT manual.

PROJECT MANAGEMENT RESPONSIBILITIES:

• Lead and manage IT projects, including system upgrades, migrations, infrastructure expansions, and other key initiatives, with a focus on Microsoft 365 and VMware environments.
• Develop project scopes, objectives, and deliverables, ensuring stakeholder involvement and approval.
• Manage project timelines, ensuring projects are completed on time, within scope, and budget.
• Coordinate internal and external resources, including vendor management and third-party service providers.
• Conduct risk assessments, develop mitigation plans, and monitor progress against project milestones.
• Provide regular project status updates to IT leadership and key stakeholders.

ADDITIONAL RESPONSIBILITIES:

• Oversee the configuration of shared folders and network printers.
• Manage virtual machines (VMs) and delegate tasks to qualified staff or Managed Service Providers (MSPs).
• Oversee Active Directory management, ensuring adherence to organizational policy.
• Perform audits of user accounts, security settings, and system status.
• Ensure applications are updated and functional in coordination with development teams.
• Tier 3 support for complex helpdesk issues.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based upon their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

COMPENSATION:

• Starting salary for this position is approximately $62,343/yr based on relevant experience and education.

QUALIFICATIONS - Systems Administrator

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred (Associates degree with significant experience also considered). 
• Advanced knowledge of information technology operations required. 

Project Management certification (PMP, PRINCE2, or similar) is highly desirable. Ideally, the applicant will hold certifications in the following:

• Microsoft Certified Solutions Expert (MCSE)
• CompTIA Server
• VMware Certified Professional 6 - Data Center Virtualization
• Microsoft 365 Certified: Modern Desktop Administrator or Enterprise Administrator

Experience / Knowledge: 

• Minimum of three years' experience with Windows operating systems administration, including remote monitoring, support, replication, desktop integrations, data recovery, system backups, LDAP, DHCP, Active Directory, and file/print server maintenance.
• Strong experience in Microsoft Office 365 administration, including managing users, groups, SharePoint, and Exchange Online.
• Proven experience in managing IT projects, coordinating multiple stakeholders, timelines, and resources to ensure successful completion.
• Experience with VMware infrastructure, virtual machines, and Linux system management is a plus.
• Experience with IT Service Management (ITSM), including helpdesk management and ticketing systems.

Physical:

• Normal IT operations environment.
• Normal/corrected eyesight and hearing.
• Uses office equipment, such as computers, calculators, copiers.
• Must be able to lift up to 50 lbs. in a busy environment with multiple distractions.

Location:

• Knoxville, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.