Team Leader (Crisis Services) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as a Team Leader for Crisis Services in Knox County today!

The Crisis Services Team Leader is responsible for administrative tasks including reports, scheduling, and training. Team Leader will provide supervision to designated employees. Clinical responsibilities include:

  • on-call and clinical direction while on site
  • complete face-to-face assessment of clients experiencing a psychiatric emergency to determine level of service needed
  • facilitate referral-related activities to link clients with needed services
  • follow-up on client to ensure treatment is being rendered
  • complete assessments at main site and in the community setting
  • if license eligible, license must be obtained within 4 months of being hired into or promoted into the Team Lead position
  • license is required in order to obtain Mandatory Prescreening Agent (MPA) status
  • will also find PRN coverage if needed

COMPENSATION: Starting salary for this position is approximately $54,478 /yr based on relevant experience and education.


  • Provide crisis assessments according to assigned schedule. 24/7 programming. 
  • Must give at least a six hours' notice if not able to work their scheduled shift (unless a documented emergency arises).


  • This position requires utilizing a personal dependable vehicle to conduct Center business. 
  • Maintaining a dependable vehicle and certified driver status is a condition of employment. 
  • F endorsement is required and must be obtained within the first 2 weeks of employment. 
  • Must be able to provide transportation as needed.


  • Computer skills and ability to utilize company program software to properly document. 
  • Telephone and faxing skills. Must know how to send and receive e-mails and faxes.

QUALIFICATIONS - Crisis Services Team Leader


  • A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses. 
  • Preferred Master's level licensed or license eligible clinician. 
  • If license eligible, license must be obtained within 4 months of being hired into or promoted into the Team Lead position.

Experience / Knowledge

  • Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.  
  • Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders. 
  • Computer experience is helpful. 
  • Experience working in a crisis setting preferred. 


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal and physical de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.