Team Leader (Great Starts) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Great Starts Team Leader

The ideal Great Starts Team Leader performs the following duties:

1. Coordinates all program activities, including developing and implementing policies, procedures, and workflows.

a. Ensures program activities occur on a consistent schedule and that coverage of activities occurs consistently.

b. Ensures program activities are accessible to clients.

c. Ensures program activities meet the needs of clients enrolled in program.

2. Oversees the quality of services provided to families enrolled in the program.

a. Ensures clients receive quality, evidence-based, trauma-informed, and effective treatment.

b. Ensures staff have access to consistent training, supervision, and consultation.

c. Ensures staff are equipped to monitor the safety and health of families enrolled in the program.

3. Ensures program is running in compliance with agency and program policies and procedures.

a. Ensures staff are trained and consistently following HRMC policies and procedures.

b. Develops and oversees program schedule and client caseload meet productivity targets consistently.

c. Ensures that documentation of intervention and counseling services are provided according to agency policy and contractual agreements.

4. Monitors the safety and needs of the Family Treatment facility.

a. Ensures necessary repairs and maintenance are performed at the facility.

b. Ensures the client treatment offices are equipped with needed supplies.

5. Ensures the program meets QA/QI indicators and that QA/QI reporting functions are submitted in a timely manner.

6. Assists with covering therapeutic activities as needed.

COMPENSATION: Starting salary for this position is approximately $50,206 /yr based on relevant experience and education.

Scheduling: Schedule will be based on a Monday - Friday 8am -5am 40 hour week with the expectation of on call for supervisory issues. Flexibility is required to meet the needs of the clients / programs. 

Travel: F Endorsement is required.

Equipment/Technology: Basic computer skills are required for email, scheduling, time keeping, and documentation in EMR.

QUALIFICATIONS - Great Starts Team Leader


  • Master's degree in Social Work, Psychology, or related field required. 
  • Training in trauma informed care and interventions, co-occurring disorders, infant and early childhood mental health, diversity-inclusive practices, and child development preferred. 
  • Clinical licensure preferred

Experience / Knowledge

  • One year experience providing trauma, mental health, and co-occurring treatment required.
  • One year of experience in supervisory or management role preferred.
  • Experience managing outpatient and community-based services preferred.


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.