Application Support

HELP OTHERS, MAKE A DIFFERENCE, SAVE A LIFE.

At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Application Support. 

SUMMARY

The Application Support is responsible for the installation, configuration and support of HRMC's hardware and software as well as all troubleshooting for the Center's equipment, answering the helpdesk phone and logging tickets. The position will use a computer, calculator, copier and general office equipment in a busy environment with multiple distractions.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS

Education/Knowledge: Graduation from an accredited two-year college or technical school, with an Associate's Degree in Computer Science or related field.  Three years of related experience may be substituted for the degree requirement.

Experience: Although this is not an exhaustive list, the candidate must have a minimum of two years experience in the following: Microsoft applications, hardware and software support, basic understanding of the structure of file and print servers, Active Directory, virtual desktops and troubleshooting remotely. Prior experience in helpdesk, customer service and desktop/technical support and required. Application must possess basic knowledge of information technology operations and have excellent people skills.

Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively, as well as maintaining proper documentation. 

Physical: Normal IT operations environment using normal/corrected eyesight, hearing within normal range, lifting up to 50 lbs and driving, sitting, standing for extended periods of time.

COMPENSATION:

Salary range for this position starts at approximately $18.20 per hour depending on relevant experience and education.

The Helen Ross McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.

#RPM

Location:

Knoxville, TN