Case Manager (Children's CSU Care Coordinator) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Children's CSU Care Coordinator

The Ideal Children's CSU Care Coordinator will provide community and onsite care coordination for those admitted to the Children's CSU and/or coordination of care with the Family Walk In Center. Staff will also be responsible for data reports required by federal funders to meet grant requirements. The holder of this position will assist on creating and implementing a staff wellness culture to include activities, support, and cultural integration. Direct services provided include outreach, assistance with basic need acquisition, skill building, development of problem-solving skills, emotional support, crisis management, assistance accessing behavioral health treatment, and referral to other community resources. All services provided will be client-centered, strengths-based, and goal-oriented. These services are designed to benefit those who are impacted by the pandemic and at risk or experiencing a psychiatric emergency that would benefit from acute stabilization in the Children's Crisis Continuum.

Performs appropriate and specific discharge planning services for Children's CSU clients. This function is exclusive to this position in order to ensure continuity of care.  Meets with each client daily to assess needs and acts as a liaison with other providers to access services to reduce recidivism. Contacts and follows up with each  community mental health center or other providers to ensure that scheduled aftercare appointments are made, makes referrals to specialized treatment programs, and also works to connect any specific needs regarding housing, etc. May also accompany client to aftercare appointments if warranted. Works closely with the Children's CSU supervisors and resident counselors to maintain continuity. Serves as a clinical member of the multi-disciplinary team, providing treatment, rehabilitation, and support for client population.  May also provide direct services within the Children's CSU and/or Walk In Center, as needed and appropriate.

Schedule:  The Children's Crisis Stabilization Unit (CSU) will operate 24/7, 365 days a year. The holder of this position will be expected to work shifts that meet the needs of the program operation, which may include day, night, weekend, and holiday hours. Regular attendance is an essential job function. Mandatory to remain awake and alert during shift.

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. This position also requires that the employee has an F Endorsement on his/her Driver License to be available to transport individuals as needed. 

Equipment/Technology: This position requires the use of computer skills with an electronic medical record (EMR), and telehealth/televideo services may be offered as part of the service delivery. Staff will be expected to maintain work with a Center cell phone and computer.

QUALIFICATIONS - Children's CSU Care Coordinator


Bachelor's degree required, and experience working or volunteering with children, families, or community service preferred.

Experience / Knowledge:

  • Must have course work and/or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, and suicide.
  •  Experience working with children is preferred although applicants may have other skills and experiences that could accommodate this position.
  • Must have intricate knowledge of community resources and exceptional customer service qualities.
  • Computer experience is helpful.


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Lifting up to 50 lbs.
  • Pushing/pulling up to 150 lbs.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking.
  • Physical de-escalation techniques will only be implemented at McNabb Center facilities and not in community settings.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

COMPENSATION: Starting salary for this position is approximately $16.11/hour depending on education and experience.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.