Case Manager (Health Link 905 Care Coordinator) Knox


At the McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Health Link Care Coordinator. 

SUMMARY - Health Link Care Coordinator

The Health Link Care Coordinator serves as the primary care coordinator that provides case coordination using an integrative approach to a predetermined number of children and/or adults.  Interfaces with agencies to increase cooperation and consistency between home, school, work, community, and behavioral and physical health providers.  Functions as a member of a treatment team to plan, implement, and evaluate successful interventions for children, adults, and/or families.  Embraces the key values of empowerment, normalization, rehabilitation, and continuity of care. The holder of this position will provide contacts with individuals that meet the requirements of the program. Provides advocacy, linkage, and referral services as needed

Maintains appropriate chart records. Participates in direct supervision with the program supervisor and RN Coordinator, as necessary. Interfaces with community agencies and referral sources to coordinate care. Provides medication monitoring. Completes all documentation in a timely manner. Participates in treatment team meetings with a RN Care Coordinator. Provides therapeutic support and crisis intervention as needed. Upholds center policy and procedures, and CARF standards.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS - Health Link Care Coordinator

Education/Knowledge: Bachelor's degree in a health-related field of counseling, psychology or social work. Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, and education must have fifteen (15) college-level semester hours of course work in behavioral health and at least one (1) year of work experience in the behavioral health setting. This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. This position also requires that the employee has an F Endorsement on his/her Driver License to be available to transport individuals as needed.

Experience: Course work and/or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual disabilities is required. Computer experience is helpful for this position. 

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.  Healthlink Care Coordinators must possess reliable transportation they can conduct Center business in and already have or obtain a valid F endorsement on driver's license.

Abilities: Must have the ability to effectively and ethically coordinate care for children, adults, and/or families. They must be able to present professionally and be able to work within a team format to plan, implement, and evaluate successful interventions. This person must be able to work within a team format to meet positive goals for the clients. They must have the mental ability to exercise sound judgment under pressure, the ability to demonstrate effective decision-making skills, the ability to set and then demonstrate appropriate boundaries, the ability to be an empathetic listener, the ability to be flexible, demonstrate willingness, and be adaptable when working with diverse populations. They must also be able to communicate effectively and possess strong time management and organizational skills.  They must embrace the key values of case management: empowerment, normalization, rehabilitation, and continuity of care.

Physical: The ability to hear normal and soft tones as well as complete close eye work. The ability to lift up to 50 lbs. and push/pull up to 150 lbs. There is frequent sitting, standing, walking, bending, stooping, and reaching in this position. To ensure the safety of the clients and staff, this position requires certification in and adequate implementation of verbal and physical de-escalation techniques (Handle with Care) that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. Physical de-escalation techniques will only be implemented at  McNabb Center facilities, and not in community settings.

Compensation: Starting salary for this position is approximately $15.78 /hr based on relevant experience and education.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.