Case Manager (Homeless Adults & Families) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Homeless Case Manager (Adults & Families)

The Ideal Homeless Case Manager (Adults & Families) staff members provide outreach to homeless individuals in Knoxville and the Knox County area to identify those in need of outpatient mental health services. Staff members connect individuals to the appropriate mental health services and help those individuals work towards permanent housing options. Staff members assist in obtaining necessary documentation needed for housing such as ID, birth certificate, Social Security cards, proof of income, etc. Staff members will preferably meet with clients on a weekly basis to work towards housing goals. Staff must attend regular community meetings and work closely with other housing agencies in the area.

For the CYHOP program, the case manager provides information and referral, agency linkage, advocacy, community visits, and follow-up services as defined by the Case Management Treatment Plan to individuals and families with children identified as homeless and having a mental illness. Provides crisis intervention and emergency services, as well as utilizes center-wide and community resources as needed for client benefit. Embraces the key values of case management: empowerment, normalization, rehabilitation, and continuity of care. 

COMPENSATION: Starting salary for this position is approximately $14.47 /hr based on relevant experience and education.

Schedule: This position has a regular schedule of Monday through Friday 8a.m. until 5p.m. There is no on-call for this position and employee is off on Center designated holidays. In person daily attendance is essential for this position.

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. Both the PATH and CYHOP programs requires case managers to travel within Knox County to work on housing and mental health related goals with clients. This position requires facilitating clients in your own personal vehicle, which requires an F-endorsement. Staff members are reimbursed for use of their vehicle for this purpose

Equipment/Technology: This position does require basic computer skills for timekeeping and use of electronic medical records. This position also requires knowledge of Excel for data entry on program spreadsheet. Specific equipment/technology utilized for the position are a desktop computer, company provided iPhone, Company Mileage App, Relias, Datis, Outlook, Centricity, and HMIS

Duties: The PATH program's activities in the community can best be described as outreach first through a free mental health screening and second through the stabilization activities of treatment engagement, acquisition of housing and income. It is the goal of this program to assess 360 individuals per year. Approximately 90 of the estimated 360 individuals will receive homeless case management with a goal of 80% of case management enrollments being housed, engaged in treatment, and acquiring income.

QUALIFICATIONS Homeless Case Manager (Adults & Families)

Education/License: Must have at least a Bachelor's degree in a social service or a behavioral science field with course work or related experience.

Experience/Knowledge: Two years' experience in the social work field or a behavioral health setting preferred. 


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Lifting up to 50 lbs. Pushing/pulling up to 150 lbs.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
Other Requirements:

  • Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.