Case Manager (Safety Net) Knox

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Safety Net Case Manager

The Ideal Safety Net Case Manager provides mental health case management in the community (it is not office based) in settings that are accessible and comfortable to the consumer/natural support; frequency of contact is based on clinical need.  Cultural and ethnic factors should be taken into consideration in the delivery of these services. The services delivered by mental health case management staff are not time-limited, but are designed according to the needs of the individual being served.  Each person receiving mental health case management will have one primary mental health case manager, even though team mental health case management may be provided.  The frequency of case management contact is based on clinical need, typically 2 times per month.  Services include identifying the needs and strengths of the individual, developing a treatment plan with the consumer that identifies the short-term and long-term goals of treatment, coordinating care, and assisting the individual to access these services. Staff members are expected to provide information and referral, agency linkage, advocacy, home visits, and follow-up services to BHSN clients as defined by the Treatment Plan. Provides crisis intervention and emergency services, as well as utilizes Center-wide and community resources as needed for client benefit. Embraces the key values of case management: empowerment, normalization, rehabilitation, and continuity of care. This position serves adults and children.

COMPENSATION: Starting salary for this position is approximately $17.19 /hr based on relevant experience and education.

Schedule:  This position has a regular schedule of Monday - Friday 8a.m. until 5p.m. There is no on-call for this position and employee is off on Center designated holidays. In-person daily attendance is essential for this position except in instances of approved time off.

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. Staff members will be required to provide transportation in their personal vehicle and staff members are reimbursed for use of their vehicle for this purpose. "F" endorsement is required.

Equipment/Technology: This position does require basic computer skills for timekeeping and use of electronic medical records entry. Use of a mileage application on a Center issued phone is also required for mileage reimbursement.

Duties: Staff members meet with every client on their caseload Face-To-Face approximately 1-2 times monthly to provide information and referral, agency linkage, advocacy, home visits, and follow-up services to BHSN clients as defined by the Treatment Plan. Staff members provide crisis intervention and emergency services, as well as utilizes Center-wide and community resources as needed for client benefit. Staff members provide transportation to clients as needed to meet the goals of their Treatment Plan.

QUALIFICATIONS - Safety Net Case Manager


  • Must have at least a Bachelor's degree in a health-related field of counseling, psychology, social work, sociology, or a behavioral science field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and developmental / intellectual disability. 
  • Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, or education, must have fifteen college-level semester hours of coursework in behavioral health and at least one year of work experience in the behavioral health setting.

 Experience / Knowledge:

  • One year experience in the social work field or a behavioral health setting preferred.


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.