Client Benefits Specialist - Greater Chattanooga Area


The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Client Benefits Specialist - Hamilton.

SUMMARY - Client Benefits Specialist

The ideal Client Benefits specialist works directly with clients in the process of creating new client medical records, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information for each client for Adult Services. The client benefit specialist insures that accurate demographic and billing information is collected and entered into the clients medical record; is responsible for registering patients; obtaining co-payment and/or cash collections of deductibles and co-pays according to policy and procedure. This position performs quality customer service and support for our clients, Center workforce and other professionals; data entry duties and other general front office tasks such as filing, copying, researching clients insurance and responsibilities.  Must be able to work independently and also in a team environment. This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS - Client Benefits Specialist

Education/Knowledge: High school diploma or equivalent required.  Associates Degree in Business Administration preferred.

Experience: Must have at least two (2) years of experience in a Professional Healthcare office environment.  Customer service focus and skills required.  Must be comfortable with computers and technology.  Strong communication skills both written and verbal; Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.

Physical: Normal/corrected eyesight.  Hearing within normal range. Uses computer, calculator, copier and general office equipment. Frequent sitting, standing, walking, bending, stooping, and reaching. Lifting up to 50 pounds and ability to remove and place items from all levels of shelving.  Ability to stand and sit for extended periods of time and ability to hear normal voice and ring tones.

Compensation: Starting salary for this position is approximately $14.39 /hr based on relevant experience and education. 

The McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.