PRN COVID-19 Crisis Counselor

HELP OTHERS, MAKE A DIFFERENCE, SAVE A LIFE.

At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: PRN COVID-19 Crisis Counselor. 

SUMMARY

The PRN COVID-19 Crisis Counselor serves as a crisis counselor for individuals who call the COVID-19 Help Line. Directly interfaces with a variety of individuals to provide education, information, emotional support, and referral assistance to community members impacted by COVID-19. Ensures all calls are returned timely and provides excellent phone support. Documents all encounters in the Online Data Collection and Evaluation System (ODCES) according to FEMA and SAMHSA guidelines.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS

Education/Knowledge: Bachelor's degree required.  Great people skills, expansive knowledge of community resources, exceptional phone engagement skills, and ability to travel to various locations and communities required. Must complete 8 hour online CORE Training prior to providing services.

Experience: Experience providing community resources, linkage, advocacy, and referral preferred. Computer experience preferred.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.

Physical: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Extensive phone work.

The Helen Ross McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.

#RPM

Location:

Knoxville, TN