Residential Counselor (Family Crisis Center) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

Join the McNabb Center Team as Residential Counselor for the Family Crisis Center today!

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

You have a lot of choices in where you work…make the decision to work where you are valued!

Family Crisis Center Residential Counselor

The Family Crisis Center Residential Counselor is responsible for:

  • maintaining a safe living space for victims of domestic violence while providing guidance and support in an effort to create a Trauma-Informed environment
  • providing supportive counseling and crisis intervention when appropriate to help clients problem-solve and cope through various situations
  • answering the 24-hour crisis hotline, providing crisis intervention and information and referrals
  • providing transportation for clients
  • providing necessary hygiene and household items
  • completing client intakes, discharges, safety planning, and shelter orientations. 

COMPENSATION: Starting salary for this position is approximately $13.80 /hr based on relevant experience and education with shift differential of 5% for 2nd shift and 10% for 3rd shift. 

Schedule: Family Crisis Center is a 24hr, 7 days a week program. Position is full time and requires evenings (4pm-12pm), nights (12am-8am), weekends, and holidays.  Flexibility in scheduling is required to meet the needs of the clients. 

Travel: This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. "F" endorsement is required. Must be able to provide transportation as needed.

Equipment/Technology: This position requires the use of computer skills with an electronic medical record (EMR) and e-mail.

QUALIFICATIONS - Family Crisis Center Residential Counselor

Education:

  • Must have at least a high school diploma or equivalent.

Experience / Knowledge:

  • One year experience in the social work field or a behavioral health setting. 
  • Knowledge and understanding of domestic violence, crisis, trauma, and mental illness.  
  • Experience working with victims of domestic or sexual violence preferred.

Physical:

  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  •  Hearing of normal and soft tones.
  • Close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity. 
  • Effective communication skills, strong time management, and organizational skills are necessary to manage day to day job responsibilities.
  • Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. 
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Helen Ross McNabb Center (www.mcnabbcenter.org) is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.